Long Live Home Centre!!
Hi Guys,
I'm really proud and happy to have home centre playing their part as a true corporate citizen would, their customer support was exceptional.
Prior to Eid, I was shopping for another sofa and found it in Home Centre(city centre branch), I told a service guy to please hold it for me and shall pick it up in the evening, he said it wasn't allowed to place things on hold without an invoice, but because I insisted so much he actually did hold it.
And I played my end of the deal by going in the evening to purchase it.
After Eid the sofa set was delivered without hassle and I found one of the arms of the sofa was squashed in and felt it was damaged.
So now I had been calling the home centre guys, the guy on the other side took my call, spoke in a nice manner, assured me to have a complaint team out to Al-Khor to inspect the damage.
The next day I had the inspection team over, who wrote a report within 2 minutes to say it was damaged and should be replaced.
Now in the third, the delivery van pulls up and replaces my sofa, and I'm serious I cantbe anymore happier.
Then a week later, the same guy calls and asks how is the sofa and if everything went well.
This type of service I've only experienced back in Australia, but never in a khaleeji country.
Mind you all of the peopl dealt with in the complaint were indians...I'm not saying that indians are the best..I'm pointing out that home centres culture and environment would be a good one for it to be reflected off the employees.
mojo1981
I do believe credit shoud be given where its deserved.
At the same time I do hope we can all share similar incidents involving other retailers, which would establish a kind of a benchmark.
mojo1981
Thanks mojo for sharing this. Good to know of any place here that actually has good customer service, and Home Centre deserves the recognition.
I hope all others follow Home Center Customer Care approach life would be much better
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Overlord.. why you need homecentre in Dubai.. IKEA is there which is way too good
Is there A home Center In Dubai?
everytime i had walked into home centre, the security gaurds greet you, and i think it takes just that much to win you over.
and no I dont work for home centre....but i do know for a fact that when Ikea comes along these outlets will be no more (unfortunately)
mojo1981
yah. I heard Home Center's services are good and good rates. though they are not always restocked up in decorations and stuff.
I totally agree Novi, Babyshop customer service is excleent and ground staff are very friendly and helpful, i just wish though they would put a few more people on the cashiers, its always a very slow and long line. Many many times i havent bought what i needed due to seeing the long line, with two little wanderers cant afford to wait that long, but like you said the greetings are very nice.
Novi you are right.. me n ma wife too luv shoppin in centre point. splash too is trendy and very reasonably priced.
honestly, we havent done any furniture shopping for years. But their shops (home centre, splash, baby shops, shoemart, city life style) have improved their service lately. Where else in Doha shop have their security saying 'good morning' when you go inside the shop and 'thank you' when you leave the shop ???
Thats why i like to go shopping in centre point ... everyone very friendly and very helpful. Even the security people.
mojo.. hope you are not working in the sales department of home centre LOL
If not.. its indeed an acknowledgement you doing for the excellent service extended - appreciate.
"Everything in this book may be wrong." Illusions: The Adventures of The Reluctant Messiah by Richard Bach
yeah i like home centre centre service too mojo..Recently bought a car bed from them for my son, they delivered, and installed it hassle free. They really have good customer service from what ive experienced.
and I reckon its always been there but it was never tested...similarly I'm sure there would be other outlets who exercise the same type of customer service?
The other ones I have dealt with were Milano and Maesis sweets(this is in Markhiya)
mojo1981
so the customer service does exist in this part of the world ...