excellent service by HOME CENTRE Staffs

Wish to describe one of the best services we recently awailed (a week back)from the Jaidah Home Centre Staff. Having booked a furniture item a month back during the Sale period and delivered after our vacation return, we changed our mind suddenly to consider a complete set (bedroom set)than an individual (Wardrobe set). We approached the Customer Helpline who was very kind to advise that this change is indeed possible. So the staff arranged to provide the complete set at the same sale price (20%) and cancel the earlier order of the wardrobe. But we had to change our mind again as the bedroom set wouldnt fit our room or rather would not be comfortable. So went back and the staff without battling an eyelid, provided us back the earlier offer of only the wardrobe set. We even reuqested them that they have every right to charge the cancellations but they never retorted to this act. Yes, they had problems in their system which was taken care of. Overall the "Customer Satisfaction Motto" was well carried out. Many thanks and all the best to the Jaidah Staff team and especially to the Courteous Customer Helpline gentleman

Raunaq and Sharin.