Al Salam BAD CUSTOMER SERVICE
Al Salam BAD CUSTOMER SERVICE
I went to the Salam store at the mall with the intent of buying shoes, I found a pair with a sticker price on it.
To my surprise, the sticker price was left over from the sale .. the real price was something else. I demanded politely that the store manager sell me the shoes at the marked price, because its only fair to pay what was marked on the product.
I was told that it is not possible. The store manager told me that he is the highest ranking official at Salam when I asked who his manager is. He then asked me to leave the store and that he doesnt want to sell me shoes.
WTF ??????????????
For asking the store to fix its mistake politely, I GET KICKED OUT? This is the worst customer service I ever encountered, specially for an overpriced store that prides itsaelf on quality and professionalism .. go figure
Plus all their stuff is centuries old.
Seriously, have looked around there? Does anybody actually wear that outdated stuff?
What comes around, goes around....
Yep I went to Salam near city centre a few weeks ago. I thought 'a posh shop' would have better customer service.
NO NOT AT ALL - not as awful as some but worse than others
Courtesy or Politeness has never been their strength.
------------------------------------------------------ Whenever I find the Key to Success, Someone Steals it.
you could have called up the consumer complaint section and reported the matter.
in qatar all the malls have same customer service, its like they dont have manners. they are working and dealing with customers but it does not matter for them if they will lose the customers. but if they have same national customer as of them, then they are very polite and showing nice manners.
Unfortunately costumer care is not as good everywhere. Take a deep breath and enjoy your day.
Jeroen
there are other places to buy your shoes, their lost loosing you as customer , not yours.