Good place to sit & relax & be with friends. Very nice...

Good place to sit & relax & be with friends. Very nice staff.
Non-smoking area is very large.
For some reason though, the operations manager (I assume that's who he is) sits all the time at a customer table talking on his mobile or on his computer instead of using the office purposely built for him in the upstairs area.
As a regular customer I see at busy times the managers seem to hang around the operation managers table, which should be for customers to sit, and shout commands instead of actually helping to serve.
Another odd thing, the operation manager walks up and down the shop on his mobile. It's not good when he should be in his office.
I know of others who have noticed this and find it very strange.