Yes, I suppose going to the relevant office and meeting the manager would be the solution.
How ever reading your post, looks like some one not updated the system as it supposed to be.
If I were you, I would have clearly explained, to the check in staff about the refund on my departure from Doha.
The service staff's are handling many passengers on a daily basis and a discrepancy may occur randomly.
I can recall,
Once the QA fully booked for a morning flight few years ago, they requested me & my family to take the evening flight. Accordingly they refunded all three tickets on the spot at the QA main office and we flew in the evening flight on a complimentary basis.
Yes, I suppose going to the relevant office and meeting the manager would be the solution.
How ever reading your post, looks like some one not updated the system as it supposed to be.
If I were you, I would have clearly explained, to the check in staff about the refund on my departure from Doha.
The service staff's are handling many passengers on a daily basis and a discrepancy may occur randomly.
I can recall,
Once the QA fully booked for a morning flight few years ago, they requested me & my family to take the evening flight. Accordingly they refunded all three tickets on the spot at the QA main office and we flew in the evening flight on a complimentary basis.