I placed an order with them last week on Sunday, decided to go with COD to be on the safe side. Got a followup call to confirm the order by phone on Monday. Then it went quiet and no tracking number or mails anything. Sent in a query to customer service on Thursday and they replied saying it is ready for shipping today and I will get an email with tracking number soon. Come Sunday - no email, no tracking number still. Sent in another query to the customer service, it's been two days and no reply still. Seems like a legitimate service, but customer service seems lacking, but then that would be a Gulf Region Trademark I guess. I'll wait it out and see what happens.