I'm really impressed that the CEO of the company came in personally to defend his action. This is what is needed. people who we can identify with. He could very well just have read about this in the forum and asked someone else to reply on behalf of the company.
I liked it that he himself has been a part of the discussion and even took measures according to the feedback. I'd very likely take a vodafone connection once the initial scruples are gone.
Which reminds me, I don't agree with the people who demand a refund because the service was not up to their expectations. They KNEW what they were signing on for when they did. Vodafone HAD made it clear that it was a test run. It's immature to think that you'll get Qtel-like services from a new company from the very first day onwards. The complaints (if I've understood correctly) are amateurish and reeks of a cry-baby attitude. People, GROW UP!
This is not a quality I particularly appreciate in a person. Vodafone, you have my vote on this one. You don't owe anyone a single penny. Neither should you give in. That you've made the refund offer in the first place just earned the company some brownie points in my view (not that it matters all that much anyway though...)
I'm really impressed that the CEO of the company came in personally to defend his action. This is what is needed. people who we can identify with. He could very well just have read about this in the forum and asked someone else to reply on behalf of the company.
I liked it that he himself has been a part of the discussion and even took measures according to the feedback. I'd very likely take a vodafone connection once the initial scruples are gone.
Which reminds me, I don't agree with the people who demand a refund because the service was not up to their expectations. They KNEW what they were signing on for when they did. Vodafone HAD made it clear that it was a test run. It's immature to think that you'll get Qtel-like services from a new company from the very first day onwards. The complaints (if I've understood correctly) are amateurish and reeks of a cry-baby attitude. People, GROW UP!
This is not a quality I particularly appreciate in a person. Vodafone, you have my vote on this one. You don't owe anyone a single penny. Neither should you give in. That you've made the refund offer in the first place just earned the company some brownie points in my view (not that it matters all that much anyway though...)