I think you have to dial 999 in case of genuine emrgencies like accidents, medical emergencies, robbery etc etc. I don't think yours was a genuine emergency. Well, that is IMHO only. Even in case of minor accidents police take 2-3 hrs to reach.

But if it is a question of life and death then the police, ambulances reach there in no time. And I have a first hand experience of this, when a 3 year old had fallen from 2nd floor of the building.

Everything's gonna be alright!!!