It depends on where you have purchased your laptop from. Mine is from America and when I came back to Doha with it, I needed a new fan and battery so I took it to the HP Service Center here and they said they didn't have the parts for my laptop because its from HP in America...didn't know there was a difference but yes there is, even Jarir Laptop Services won't touch my laptop. I've heard PCOne will be able to get the parts for me and fix it...it's on Salwa Road and I've heard amazing feedback about them. Try that out instead.