I suggest you should mention here the details of your cargo like the receipt # and where it is headed?? How does the reader know that you are really a customer or just one of their competitor/s?? I'm not being like a devils advocate. But you know how stiff the competition now a days when it comes to cargo. Some competitors does this strategies just to let down one company, and it is unfair. Let's be sport!
Sorry but, I've been sending my cargos to sky freight since I was in jeddah,. Delays happend to all cargo companies due to unavoidable circumstances. If you need help about your cargo, I give you my contact person. Ok?! Goodluck!