• 5 years of experience (02 Years 04 Month Gulf Experience) as an IT Professional with Business analysis, Testing, Maintenance, Managing Operations (Enhancements and Change Requests) in different Domains (Health Care, Real Estate and Financial Services, Trading & Contracting, Travel Management).
• Over 02 Years Gulf Experience in leading, mentoring, coordinating with teams in an Onsite-Offshore model.
• Extensively involved in Production Support (24x7) and fixing the problems.
• Proficient in Leading, Mentoring and managing team.
• Providing regular feedback to senior management about marketplace and competitor activities.
• Developing effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.
• Giving presentation and demonstration of the products to the management and Clients.
• Defining and documenting customer business functions and processes. Preparing Requirement Documents – BRD and FRD, delivery plans and testing at UAT.
• Providing training to end users and sales team. Facilitates all communications, order processing, and reporting of customer and partner transactions in territory.
• Worked as a key contact person for managing all aspects of working relationship with clients to render high quality service delivery and to maximize client satisfaction.
• Proficient in stake holder expectation management, Scheduling, Prioritizing, Decision making, Problem solving, Time management, process improvement and Negotiation.
• Strong technical background and excellent interpersonal skills with an ability to interact with individuals at all levels.
• Highly accomplished at organizing and facilitating one-on-one discussions, workshops, and requirement elicitation sessions.
• Self-motivated with an ability to work independently to meet operational deadlines in a demanding fast-paced environment.
• Good intercommunication skills to work with all levels of management.
