Maryanne Creado
Valankani Apartments ● Flat 11● House G 60 ● Church Road ● Juhu ● Mumbai 400 049 C: 9930296454 E: [email protected] V: 26702335 DOB: October 9, 1987
Overview:
Multitasking Management Assistant with strong interpersonal communication skills; a valuable asset for a fast-paced global organization
Objective:
To pursue a challenging career that encourages professional growth and personal learning, while extending my dedicated, professional expertise
Core Competencies:
✓ Deadline oriented independent worker, collaborative team player
✓ Organizational and time management skills for efficient multitasking
✓ Professional, courteous telephone etiquette and customer friendly attitude
✓ Excellent computer skills: MS Word, Excel, Power Point, Internet, Web
Communications, Social Media, Online Research
✓ Planning, Coordinating, Overseeing of Office meetings and functions
✓ Data gathering, analysis, sorting, collating and distributing
✓ Creating organized online filing systems for efficient storage and quick retrieval
✓ Empathetic client service, excellent interpersonal communications skills
✓ Proficient in Microsoft Office Suite: Word, Excel, Power Point, Internet browsers, Web
conferencing, IM, Online research, Social Media savvy
✓ Multilingual capability: English, Marathi, Hindi and basic French
✓ Soft skills: Interpersonal communication, maturity, discretion, empathy
Educational Qualifications:
▪ Post Graduate Diploma in Financial Management - 2016
Mumbai University
▪ Master of Commerce Degree: Accountancy - 2014 Mumbai University
▪ Bachelor of Commerce Degree - 2008 St. Andrews’ College, Mumbai
▪ H.S.C. Commerce - 2005
St. Andrews’ College, Mumbai
▪ S.S.C.E. - 2003
St. Teresa’s Convent High School, Mumbai
Professional Qualifications:
▪ Indo-American Society - 2014
Secretarial and Administrative Professionals Course
▪ Indian Institute of Banking and Finance - 2011 Banking Codes and Standards, Customer Service
▪ Raj Software Technology (India) Ltd - 2006 Basic course in Computers
▪ S.N.D.T. College, Mumbai – 2005 Personality Development Course
▪ Emaths All India General Knowledge Test – 2000 - 2001, 1999 – 2000
▪ BMC Marathi Exam - 1997- 2002
▪ Rashtriya Hindi Basha Prarambhik Exam 1997
Work Experience:
CITIZEN CREDIT Co-operative Bank Ltd September 2008 to date ➢ Management Assistant and Secretary: October 2014 to date
Office of the Managing Director and Chief Executive Officer ➢ Integral Founding Team Member: September 2016 to date
Bank Management Information System Department
Responsibilities:
• Drafting correspondence, coordinating appointments, handling calls
• Maintaining records - letters, emails, calls, postage expenses, ensuring accountability
• Travel arrangements for the MD, CEO, Directors, Senior Executives
• Planning and arrangements for Board meetings
• Drafting Circulars for the Head Office, Branches, CAO
• Preparing RBI Returns and submissions
• Preparing RBI Master Circulars for Board of Directors and Branches
• Organizing, coordinating official functions, customer events. Follow up with clients
about planned events and appointments
• Preparing the Management Information System (MIS) Report of the Bank for the Board of Directors
• Consolidating Bank Report for Board of Directors and Directors Executive Committee
• Recording and Transcribing Board Minutes
• Preparing and transcribing the Minutes of the AGM meeting
• Consolidating the Business Plan for the Board of Directors
• Compiling Customer Service Report, BCSBI Report for the Board of Directors and Reserve Bank of India
• Preparing the Annual General Body Meeting Report (AGM)
• Amendment to the Bye-Laws of the Bank
• Confidentiality and discretion maintained with all information, decisions and activities
• Preparing monthly remuneration fee for the Board of Directors
Maryanne Creado ● C: 9930296454 ● E: [email protected]
Junior Clerk: November 2011 - September 2014 Central Administrative Office
Responsibilities:
• Drafted letters for General Manager
• Handled inbound calls, Petty Cash, Coordinating all arrangements for CAO
• Prepared sanctioned statements for the Director’s Executive Committee Meeting
• Prepared consolidated statements of various sanctions done by the Committees for the
Board of Directors
• Consolidated statements for Director’s Executive Committee Meeting
• Team member on Advances and preparing Sanction letters
➢ Trainee Junior Clerk: September 2008 – November 2011
Branches: Malad: Sept 2008 - Aug 2009 Santacruz: Sept 2009 - Nov 2011
Responsibilities:
• Savings Counter: Opening and Closing of Accounts (Savings & Current), Cheque Clearing (Inward & Outward), Accepting Cheques, Passbook Printing, Issuing Cheque books, Inter Branch Transfers, RTGS, NEFT
• Cash Counter: Handled Receipts and Payments
• Fixed Deposit: Opening and Closing of Accounts, Issuing Fixed Deposit Receipts,
Issuing Pay orders, Demand Draft, Knowledge about TDS.
• Demat Department: Opening & Closing Demat Account, Accepting DI’s, Issuing DI
Book
• Advances Department: Processing loan files, documentation, opening of accounts,
ensuring timely payment of loans, constant follow up, recoveries of defaulters, addressing customer queries and ensuring customer satisfaction
Languages:
First language fluency: English, Marathi Professional capability: Hindi
Basic knowledge: French
Extra-curricular Interests: ❖ Melodious singing voice ❖ Avid music listener
❖ Voracious reader
❖ Pastry and dessert enthusiast
References available on request
Maryanne Creado ● C: 9930296454 ● E: [email protected]
