razonjoy15
PERSONAL INFORMATION
Name: Joy Federizon Razon
Date of Birth: March 15, 1989
Gender: Female
Civil Status: Single
Nationality: Filipino
Passport No.: EC4920188
CONTACT INFORMATION
Address: Al Gharafa Bldg. 18 Zone 51 Al Zubara Street
PO Box 17415, Doha, Qatar
Tel. no. +974 30408858
Email Add: [email protected]
CAREER OBJECTIVE
Experienced as a Marketing Coordinator with a strong proficiency in product marketing and research. Demonstrated ability to determine marketing objectives and planning advertising campaigns. Familiar with web based marketing strategies. A driven individual who effectively provides ongoing administrative support to senior managers. Track record of designing campaign materials including posters and banners.
EDUCATION
Bachelor of Science in Nursing 2005-2010
University of Nueva Caceres
Major: Nursing
Address: J. Hernandez Ave, Naga, Camarines Sur, Philippines
WORK EXPERIENCE
Sheraton Grand Doha Resort & Convention Hotel – Marketing Coordinator (June 06, 2016 – PRESENT) Al Corniche Street, PO Box 6000, Doha, Qatar
· Plan and execute initiatives to reach the target audience through appropriate channels (social media, email, newsletter, company website etc.)
· Assist in analyzing marketing data (campaign results, conversion rates etc.) to help shape future marketing strategies.
· Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts.
· Liaise with external vendors to execute promotional events and campaigns.
· Brainstorm and develop ideas for creative marketing campaigns.
· Conduct market research to find answers about consumer requirements, habits and trends.
· Coordinate and deliver email campaigns thru Live CMS.
· Coordinate flow of information and communication and disseminate it according to plan/strategy.
· Promote products and services through public relations initiatives.
· Handling and answering all TripAdvisor reviews, Booking.com, Expedia.com, Zomato, etc.
· Develop and communicate marketing plans, campaign results and project recommendations to senior management team.
Avida Land Corp. An Ayala Land Inc. – Site Officer (June 2014 – February 21, 2016)
Avida Showroom - 2F Market Market, BGC Taguig City, Philippines
· Provides information of the project and will be responsible in showcasing the model units to the clients.
· Assists walk-in clients at the showroom and attends to any of the customer’s needs and questions.
· Responsible in securing basic information of the guests and at the same time responsible in communicating to the sales group all possible prospects who will visit the project site.
· Assists Broker Associates in closing sales with their clients including project presentation and showroom walk thru.
· Performs other related duties from time to time.
Axa Philippines – Financial Executive (March – September 2013)
GT Tower International6813 Ayala Avenue corner H.V. Dela Costa Street, Makati City, Philippines 1227
· Young achiever who have established a rewarding career in sales, by building excellent relationships with the bank partners and customers
· Present the products and services
· Motivate and influence others to deliver results
· Passionate to achieve excellence and Trustworthy, with customer’s best interest in mind
· Attentive, reliable and responsible
Passenger Service Agent (March – July 2011)
Pasay City 1300, Manila, Philippines
· Works as a Passenger Service Agent assigned in EVA Airways airport operations office
· Duties and Responsibilities include monitoring of incoming telexes from other stations
· Issuing electronics tickets and itinerary print out for passengers, recapping itinerary
· Entertaining telephone queries, accounting and requesting of office supplies
· Provides assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights
· Check-in the passengers
· Queuing the passengers from counter to their respective gate assigned
TRAININGS
Certificate of Achievement
Sheraton Grand Doha Resort & Convention Hotel - Al Corniche Street, PO Box 6000, Doha, Qatar
Year: June 06, 2016
· On Boarding Orientation Training
International Cabin Attendant Training School (ICATS)
Unit 1602A East Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City, Philippines
Year: September – October 2012
· Module 1: Personality Development/Interview essentials
· Module 2: Aircraft Familiarization
· Module 3: Emergency situations and procedures
· Module 4: Customer relationship and services
· Module 5: On board Services
Basic Life Support / Automated External Defibrillator & First Aid
Hamad International Training Center
P.O. Box: 3050, Doha, Qatar
Year: March 15, 2017
Passenger Service Basic Course
(Received Certificate of Recognition for Best Team for the Passenger Service Basic Course)
Pasay City, Philippines
Year: March 2011
Summary of Qualifications
· Energetic, Adaptable and very Flexible
· Agile – quick to respond to all problems
· Very effective presentation skills
· Knowledgeable in MS applications, Live CMS, Revinate, Sprinklr, Guestvoice, and Micros
· Proficient in both oral and written communications
· Can speak English and Filipino
REFERENCES
Available upon request
I hereby certify that the above information is true and correct to the best of my knowledge and belief and I withhold nothing that will affect my employment with your reputable institution.
