George Kamau Chege
I am call center agent service representative who communicates with customers over the phone to address inquiries, resolve issues, and provide support.I possess strong communication skills, patience, and empathy, allowing them to effectively handle a variety of customer concerns.I often work in a fast-paced environment, using computer systems to track calls and access information quickly. Am trained to follow scripts, but also need to think on their feet to provide personalized solutions. Additionally, i may handle sales, technical support, or billing inquiries, depending on the company's focus. Am an agent who demonstrate a keen understanding of the product or service, along with a commitment to customer satisfactionA call center agent is a customer service representative who communicates with customers over the phone to address inquiries, resolve issues, and provide support. They typically possess strong communication skills, patience, and empathy, allowing them to effectively handle a variety of customer concerns. Agents often work in a fast-paced environment, using computer systems to track calls and access information quickly. They are trained to follow scripts, but also need to think on their feet to provide personalized solutions. Additionally, they may handle sales, technical support, or billing inquiries, depending on the company's focus. Successful agents demonstrate a keen understanding of the product or service, along with a commitment to customer satisfaction.
