Professional Profile

A dedicated and results-driven IT support specialist with a Bachelor’s degree in Information Technology (BS IT) from 2018. Awarded eight times as a top employee of the quarter at Jollibbee, one of the most prominent fast food chains in the industry, I bring strong expertise in both hardware and software troubleshooting. My technical skills, combined with my customer-oriented mindset and collaborative approach, have consistently contributed to smooth operations and customer satisfaction.

I am committed to providing reliable and efficient IT solutions, ensuring minimal downtime, and maintaining high productivity within the team. A passionate team player, I thrive in fast-paced environments, consistently going above and beyond to support both internal teams and customers. My ability to solve complex issues quickly, paired with excellent communication skills, makes me an asset to any organization seeking a skilled IT professional.

Key Skills:

• Hardware & Software Troubleshooting
• IT Support & System Maintenance
• Customer Service Excellence
• Strong Communication & Team Collaboration
• Problem-Solving & Critical Thinking
• Adaptability & Fast-Paced Work Environments
• Monitoring Downtime of Network and Servers