Description

With a strong foundation in risk assessment, fraud mitigation, and customer experience management, I bring a

proven track record of ensuring regulatory compliance while fostering impactful solutions. My expertise align to

operational excellence with customer satisfaction.

During my tenure as a Risk Specialist at PayPal, I led high-stakes risk evaluations, developed comprehensive

merchant profiles, and implemented global best practices to mitigate fraud effectively. My ability to balance

analytical precision with stakeholder communication was pivotal in resolving complex cases and enhancing

operational efficiency. Furthermore, my role as a Universal Analyst emphasized cross-functional collaboration,

quality control, and the development of tailored training content for diverse teams.

Key achievements include:

• Conducting daily quality reviews to drive process improvements, reducing fraud losses.

• Training and mentoring teams to excel in risk management and compliance, leading to enhanced merchant and

customer satisfaction scores.

• Proactively identifying fraud trends and implementing solutions that balanced risk reduction with user

experience optimization.

With advanced certifications, including SRS F.L.E.X., and a robust educational background culminating in an MBA

in Digital Marketing, I bring both technical and strategic perspectives to the role. My ability to thrive under

pressure, coupled with my multilingual capabilities (English, Hindi, Tamil, Kannada, and Malayalam), enables me to

connect with global teams and diverse stakeholders seamlessly.

I am eager to bring leadership experience contributing to the company’s innovative approach to risk management.

I look forward to discussing how I can contribute to your team's success.

I look forward to the possibility of joining your esteemed organization and contributing to its continued success.

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