Description

Highly experienced IT Technical Support Engineer with over 6 years of expertise in delivering exceptional support across diverse IT environments. Adept at managing and resolving complex technical issues through advanced troubleshooting, remote support, and effective communication. Proficient in using tools such as Manage Engine Service Desk Plus, ManageEngine Endpoint Central, Microsoft Teams, Webex, and TeamViewer. Skilled in installing, configuring, and maintaining hardware and software for both Windows and Mac OS platforms, including system upgrades, security patch management, and application support. Experienced in handling network devices, printers, and providing meeting room support for various conferencing tools. Demonstrates strong problem-solving abilities and a commitment to improving system performance and user satisfaction. Seeking to leverage my technical skills and problem-solving expertise in a dynamic IT support role.

Software & Tools Summary

Experienced IT Technical Support Engineer proficient in a broad range of software and tools essential for efficient technical support and system management. Skilled in utilizing Manage Engine Service Desk Plus for ticketing and incident management, and proficient with remote support tools such as Microsoft Teams, Webex, TeamViewer, and VNC Server Remote Desktop. Experienced in supporting and configuring Windows and Mac OS environments, with expertise in Microsoft Office 365 and various enterprise applications including Dynamics AX, EMU, POS systems, and FILENET. Competent in managing security with MacAfee e-Policy Orchestrator, Cortex and performing system backups and recovery using SQL Server.

Proficient in configuring and maintaining network and system hardware, including Cisco IP Phones, Wi-Fi Access Points, and network switches. Adept at handling printer management with tools like MYQ and Papercuts, and experienced in POS hardware/software, CCTV systems, and biometric devices

Information