JOB CATEGORY
Hospitality
EMPLOYMENT TYPE
Full-time
JOB LEVEL
Management
YEARS OF EXPERIENCE
3-4 Years
LANGUAGE
English
Jobseeker Gender
Male
Description
OBJECTIVE
Friendly and well-mannered employee seeks a management position in a reputed hotel. Utilize my skills & abilities to consistently deliver first-class service and promote customer relationship. Willing to adapt a range of duties and environment considering the growth of the organization.
PERSONAL HIGHLIGHTS
§ Self-motivated, result oriented and responsible with strong work ethic
§ Multi-tasking and ability to work under high pressure
§ Ability to work independently and in a team
§ Strong communication skills to interact with variety of people
WORK EXPERIENCE
§ ADMINISTARTOR / FRONT OFFICER - Oct 2016 to Aug 2020
(Savera Hotel - a classified ‘4’ star hotel, Chennai, India
o Handled hotel of 400 rooms by managing as an administrator.
o Managed the customer phone calls, messages, e-mails etc.
o Provided information about hotel to customers to facilitate them.
o Supervised all staff duties.
o Receiving and managing reservations made online and telephonically.
o Checking guests in and out.
o Verifying guests' payment methods during check-in.
o Assigning rooms to guests and informing them of any specials offered by the hotel.
o Organizing transport services for guests at their request.
o Providing guests with information about the hotel.
o Keeping abreast of attractions that may be of interest to guests.
o Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
§ TRAINEE ( FRONT OFFICER) - Jul 2015 to Sep 2015
(The Carlton – a classified ‘5’ star hotel, Kodaikanal, Tamil Nadu - India)
o 5-star hotel handled 200 rooms where assisted front office
o Carried out various management tasks given by supervisors
o Trains, cross –trains, and retrains all front office personnel.
o Participates in the selection of front office personnel.
o Schedules the front office staff.
o Supervises workload during shifts.
o Evaluates the job performance if each front office employee.
o Maintains working relationships and communicates with all departments.
o Maintains master key control.
o Verifies that accurate room status information is maintained and properly communicated.
o Resolves guest problems quickly, efficiently, and courteously.
§ TRAINEE ( FOOD PRODUCTION – KITCHEN/BAKERY) - Oct 2013 to Nov 2013
(Taj Coromandel – a classified ‘5’ star hotel, Chennai, India)
o Gained hands-on-experience in the areas restaurant, kitchen and room service
o Increasing availability and convenience. Food processing allows us to eat a greater variety of foods than our ancestors.
o Ensuring food safety. Having safe food to eat is something we take for granted.
o Personalized nutrition and health. We are increasingly aware of how the foods we eat impact our health, and that our individual nutritional needs may differ from those of others
o Preserving nutritional quality. Modern preservation methods maintain not only the quality of food, but also its nutritional properties
o Fortification and enrichment. We fortify and enrich foods to add micronutrients, like trace minerals and vitamins
ACEDEMIC QUALIFICATIONS
§ Bachelor of Hotel Management - 2016 - 2018
(SRM University, Chennai, India)
§ Diploma in Hotel Management
(SRM University, Chennai, India) - 2013 - 2016
(Passed in FIRST CLASS - 75%)
§ Secondary School Education (SSLC)
(Alpha Matric Hr. Sec. School, Pondicherry, India) - 2011
(Overall percentage - 95%)
OUTDOOR CATERING (ODC)
§ Served as ODC employee in the following organizations
üCrown Plaza üITC Grand Chola üSRM Hotel üTaj Coromandel üHyatt Regency
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