Description

                                         

 Asees M                                                                                                                           Email   :  [email protected] Mobile :  00974 Show number33187857 

                   CAREER OBJECTIVES:   

 

To obtain a position of IT Support in your respected organization which will enable me to use my talents, creativity and ability to the maximum and contribute to the growth of organization as well as myself and willing to learn more about system administration.    

 

SYNOPSIS  

 

 Over 13 years of experience in Infrastructure Support in IT   Good knowledge on LAN/WAN and familiar with domain-based network.  Sound knowledge on Helpdesk tools like Manage engine / LANDesk  Effective communicator with strong analytical, problem solving & organizational abilities, possess flexible & detail-oriented attitude. Ability to Stretch and Work on Multiple Projects. 

  PROFESSIONAL EXPERIENCE DETAILS: 

 Company :   Reach Employment Services, Abu Dhabi, UAE         Designation :   Desktop Support Engineer  Working :   July 2014 – April 2019 

 Project/ Client: Tawazun Industrial Park, Abu Dhabi  

 

 Installation and configuration OS (Win 7, windows 10 & Server 2012), Printers, IP Phones and updates applications, patches, Antivirus etc.  Maintaining the IT Asset inventory, administration and monitoring of NOC tooling – Op Manager and Manage Engine Service Desk Plus.  Monitor and maintain Computer Systems and Network   Active Directory - Create Users, Group, shared drive access and Attribute editor.  Microsoft Exchange – contacts, user and group mailbox creation. Mailbox quota maintenance, Shared mailbox permission and Forwarding Rules.  Coordinate and conduct meetings with change advisory board (CAB) and ensure that all the activities designed to implement the change are as per ITIL standard.  Configure and Support Mail client like Outlook for all Issues    Provide high level support and resolving the calls within the SLA, giving weekly and monthly report to the program manager.  Accountable for smooth operational of all IT Services (IT Infrastructure, Business application, Telecom & End User support, IT Service desk) and continues development to meet needs of customer.  Support the End user face to face, telephone or remotely for resolving the issues  Troubleshooting, backup, solving internet & LAN problems etc. solving all types of technical problems related to hardware & Networking.  Define and agree SLA/OLA with Business units and integrate with ITSM Tool – Manage Engine Service Desk Plus  Asset Management and invointry control.   Monitor Network/Infrastructure alerts, dispatch tickets, perform major Incident Management for outages and high severity calls. Fine tuning Manage Engine to reduce false positives  Handling Large number of portable device(android, Blackburry and Apple) 

 Systems/ Infrastructure Management – experience in Imaging, and Windows OS Management, Application Support, Outlook, Exchange  Assisting in evaluating vendor proposals and preparing technical recommendation on PCs, peripherals & IT Projects.  providing first level support on Business Applications SAP & Oracle ERP (creating users, managing responsibly matrix and coordinate with ERP Development team to solve the issues)   Ensure the Company HSE Policy provisions are observed in the job functions.  Provide investigation, diagnosis, resolution and recovery for hardware/software problems  Configuring Server Printer and troubleshooting various network Printer issues  Handling Time & Attendance, Access Control and CCTV Systems.  Coordinate with vendor and higher-level support team to solve the issues.  Updating and maintaining IT Asset Details and Procure the IT asset as required.  Supporting Smart Phone users and configuring user’s VPN Connectivity.  Perform general Preventive maintenance tasks on Computers, Laptops, Printers and any other authorized IT Peripherals Equipment’s.   Knowledge on remote administration tools like Net meeting, Remote Desktop Connection,WebEx, Team Viewer and VNC Viewer. Company :   Gulf Computers, Abu Dhabi, UAE         Designation :   Desktop Support Engineer  Working :   Dec 2012 – July 2014  

 Project/ Client: Tawazun Industrial Park, Abu Dhabi  

 

 Diagnose and resolve technical issues  Handling incident and problem management issues with Manage Engine & LANDesk tool  Undertake small to medium-sized IT projects as instructed by the IT Manager.  Provide Desktop/Laptop user support.  Setting up and configuring new laptops and desktops.  Install authorized software to laptops and desktops.  Ensuring security and upgrades are applied and kept up to date on desktops and laptops.  Antivirus installation to all desktops and laptops.  Fault-finding to laptops and desktops.  Reporting faults and maintaining logs on servers, desktops and laptops.  Completing internal user moves including phones.  Patching of network and phones.  Ensure all logs for equipment and users are maintained.  Creating purchase requisitions for IT hardware/software.  Ensuring all software purchased licensing is recorded and maintained.  Escalate IT issues to the IT Manager where necessary. Company :  Accenture, Bangalore, India Designation :  Desktop Support Engineer Working :  Sep 2010 - Dec 2012 

 

 Installations, configuration and administrations of Operating Systems like Windows 2003/2000 Servers and Windows 98/XP/2000Professional clients.  Providing support for various Operating System level and application level issues.  Install, configure and troubleshoot the software’s remotely (Remote Desktop and Net meeting).  Manage Symantec Anti-Virus software.  Manage SCCM software.  Handling incident and problem management issues with Remedy Tool (BMC Software).  Coordinating with the network team and voice team to resolve any kind of network and voice related Outages.  Analyze and Provide the Solutions to Technical Issues Relating Software,Hardware,                             Server and Networking Issues including VPN connectivity 

 Configuring and Troubleshooting of Email Clients like Outlook 

 

Company : Therelek Engineering Pvt Ltd, Bangalore Designation : System Administrator Duration : August 2008 - April 2010 

 

 Internet and software application support   Manage and maintenance of shared folders  Perform routine system audits, service pack installations, and upgrades   Creating and maintaining all the user accounts and roaming profiles in the Active Directory  Customer relationship by frequently obtaining feedback on the performance of the products supplied to them. 

 

Company : Wipro Info Tech, Bangalore Designation : Desktop Support Engineer Duration : July 2007 - August 2008 

              PC Hardware supporting, Assembling, configuring desktops and Servers.   Upgrading and Troubleshooting of peripherals and preventative maintenance   Email configuration and troubleshooting, MS Outlook.  Documentation of call reports, asset list, monthly status report, and Helpdesk support   Providing Remote Desktop Support for Service Deskroject Users across Bangalore  ITIL Service Delivery - Ensuring all ITIL standard process (Incident, Problem, Change, Release and Configuration Management) are implemented and maintained all time SKILL SET  Installation, Configuration & Administration of Windows XP, Windows 7, Windows Server 2003, Windows Server 2008.  Troubleshooting user account related problems.  Expertise in creating and configuring network and dial-up connections.  Optimizing and troubleshooting windows based network performance  Organizing and configuring network resources and giving access to users  Troubleshooting ability of Email Client (MS Outlook) EDUCATIONAL QUALIFICATION:  Microsoft Certified Professional  ITIL Foundation  JCHNP (Jet king Certified Hardware & Networking Professional)  b.a. Functional English (Calicut University, Kerala)  P.D.C (Calicut University, Kerala)  S.S.L.C (Board of Public Examination, Kerala)  TECHNICAL SKILLSPERSONAL DETAILS Date of Birth                       :   19th February 1983 U.A.E. Driving License             :   Holder Visa Status                :   visiting visa (can be extended) Languages Known          :   English, Hindi & Malayalam     References           :   Available on request 

 DECLARATION: I hereby declare that all the above information are true and correct to the best of my knowledge and belief.                                                                                                                                                          Place: Kerala                                               Asees.M 

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