JOB CATEGORY
IT/Technology
EMPLOYMENT TYPE
Full-time
JOB LEVEL
Mid Career
YEARS OF EXPERIENCE
7+ Years
LANGUAGE
Arabic
Jobseeker Gender
Male
Description
CURRICULUM VITAE
KHALIL MOHAMMED SARWAR
) 00974-31557693 / 0091 8686123810
* Email: [email protected]
WORKED INDUSTRIES
§ Hardware/Networking Engineer
§ Technical support Executive
§ Subject Matter Expert
§ Inside Sales Representative
§ Customer Care Executive
EXECUTIVE PROFILE
- Dynamic 14yrs of experience in Customer service and Business Development.
- Worked as a Hardware and Networking Engineer for a local store in Dubai by taking care of all the AMC’s handled in schools all over Dubai.
- Worked as a Subject Matter Expert for a Call Center business, Where have to understand my team and arrange Training accordingly to increase their KPI’s.
- Worked as a Telesales Executive for a Consumer Sales Region and up sell to reach the targets.
- Worked as Customer care Executive (Tele Sales) for an Air Ticketing Process .
- A multi-skilled, hardworking and efficient professional with a proven track record of ensuring the smooth functioning and running of operation activities.
- Possessing a comprehensive understanding of customer needs.
SKILLS
- Tele Calling
- Inside Sales
- Reservation Agent
GROWTH
- Worked as a Customer Care Executive (Reservation Agent) from APR 2016 till July 3 2019.
- Worked as a Business Development Manager from APR 2014 till MAR 2016.
- Worked as a Inside Sales Representative from Oct 2011 till Mar 2014.
- Worked as a Subject Matter Expert (SME) from Oct 2007 till Nov 2010.
- Worked as a Harware and Networking Engineer from Nov 2005 till Jun 2007.
ORGANISATION EXPERIENCE
v Metaminds Software Solutions Hyderabad, India
Customer Care Executive Apr 2016 to Jul 2019
v Monster Gulf Hyderabad, India
Business Development Manager Apr 2014 to Mar 2016.
v Dell International Hyderabad, India
Inside Sales Representative Oct 2011 to Mar 2014.
v Wipro BPO Hyderabad, India
Subject Matter Expert Oct 2007 to Nov 2010.
v Terabyte Computers Ras Al Khaimah/UAE
Hardware and Networking Engineer Apr 2005 to Jun 07.
KEY RESULT AREAS
- Reporting to the Area Manager and presenting the Teams Data
- Plannig for Traing for New Joinee on Product line
- Identifiying the needs and selling the products accordingly
- Manage Daily/Weekly/Monthly Data base for review
- Managing the Monthly Targets .
- Ensuring proper customer service to the caller.
- Looking for new organisation to try to bring business from them.
- Learn the current Market situation and prupose accordingly.
ACADEMIC ACHIEVEMENTS
- Bachelor of Commerce (Computers) -from Osmania University.
TECHNICAL QUALIFICATION
· Very good Hands on experience in MS-OFFICE.
· Expert in Hardware and Software installation/troubleshooting.
· Familiar with all Operation Systems, Win X, Win 7.
· Anti-Virus Software installation/Configuration.
· Internet browsers, Email Clients etc.
PERSONAL DETAILS
PASSPORT DETAILS
Date of Birth : January 9th 1985
Nationality : Indian
Marital Status : Married
Languages : English / Arabic / Urdu
Driving License: UAE & Indian.
Passport No. : P0701073
Date of Expiry : 06-04-2026
Place of Issue : Hyderabad
References : Can be furnished immediately upon request.
Khalil Mohammed Sarwar
Information
