Description

 

Professional Summary

A highly competent and organized systems administrator with almost 6 years of experience in IT Administration, Troubleshooting, Software procurement, installation& compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems.

Highlights of IT Skills

Systems Administration

Network Administration

Technical Support

Troubleshooting

IT Procurement

Windows Flavors

Storage Management

Exchange Mail System

PBX Telephone System

Server Configuration

Active Directory

Virtualization

Network Storages

Office 365

G-suit

DHCP

DNS

VPN

Backups-3-2-1 Strategy

Firewalls(Fortinet)

Trend Micro Antivirus

DR Techniques

Recovery Techniques

Traffic Management

Conferencing

CCTV,IP Phone&ITV

VOIP

MS SQL Server

Oracle Database

Mobile Computing

Symantec Antivirus

DID Management

 

 Professional Work Experience

1. Employer: Qatar Business Management Holding Group(QBMHG)Doha, Qatar

       Tenure: November 2015 – Till Date

ü  Working as an IT Systems Administrator.

ü  Effectively planning and executing all IT related operations.

ü  Maintenance, Support, Performance monitoring and trouble shooting of IBM Servers and network storages.

ü  Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level.

ü  Installation, configuration and upgradation of all software’s

ü  Ensure that the company is equipped with the necessary IT applications and equipment to fully support day to day operations.

ü  Maintain and support Email Server, Website,VPN and Domains.

ü  Provide secure, convenient and highly available systems support for end  users(Direct and remotely)

ü  Assisting new implementations and ensuring the changes are implemented as required.

ü  Installation and loading of hardware and software to PC’s and Servers; maintain logs of PC maintenance and user calls.

ü  Planning and Executing Virtualization

ü  Responsible for the administration of all computer networks within the company  ensuring also that the network operates effectively and efficiently

ü  Analyze, specify and plan the day to day changes required for the technical infrastructure.

ü  Routine maintenance of the telecommunications systems within the division/ organization.

ü  Acts as server administrator by tracking server activities, software upgrades, maintenance of hardware and system network functions

ü  Troubleshooting System Software, Hardware & Connectivity issues

ü  Monitoring the system prone to failure and surveillance of the system located in remote areas

ü  Responsible for creating backup and recovery in the system

ü  Responsible for CCTV monitoring and maintenance

ü  Responsible for web design and maintenance and administrating Company Web Hosting Site

ü  Recommending and implementing technological improvements and efficiencies.

ü  Responsible for the company’s entire ERP System.

ü  SQL Server & Exchange Server Administration

ü  Documentation of Policies and Procedures for usage of Hardware, Software and Securities.

 

2. Employer: Anson India Pvt ltd(Kerala,India)

       Tenure: February 2014 – October 2015

ü  Worked as an IT Officer

ü  Managed the IT infrastructure and ERP System for Anson India Pvt Ltd.

ü  Conducted ERP implementation (Lead role) and Training for users.

ü  Provide systems support for end  users

ü  New implementations and ensuring the changes are implemented as required.

ü  Assist with installation and loading of hardware and software to PC’s and Servers; maintain logs of PC maintenance and user calls.

ü  Responsible for the administration of all computer networks within the company  ensuring also that the network operates effectively and efficiently

ü  Installing and configuring new Operating Systems and assembling computer hardware

ü  Installing necessary software required for the end users.

ü  Monitor all servers, network and clients also Regular backups of Servers

ü  Installed and configured databases in MS Access and SQL and troubleshoot issues

ü  Providing support to end users machine’s through remote desktop.

3.     Employer: Roland & Associates,Bangalore,India

     Tenure: Aug 2010 to July 2011

ü  Worked as an IT Recruitment Consultant 

ü  Conduct pre Recruitment process for clients.

ü  Responsible to provide technical support PC’s, Printers, Scanners, Copiers and Fax machines.

ü  Troubleshooting issues that happen with respect to hardware failure, Operating System issues and Synchronization issues between IPAQ’s and computers.

ü  Performed OS troubleshooting, clean boot, Recovery, Data restoration etc. for various issues.

 

Internship & Trainee

1.Employer: Smile Technologies

      Tenure: January 2013 to January 2014

ü  Completed project named Biometric MediFile system during the Internship time(3 Months)

ü  Worked as a Technical Support Engineer for Smile Technologies, Kattappana.(9 Months)

ü  Responsible Implementation of Smile ERP Products.

ü  Technical support and Training for customers(Direct and through remote desktop)

ü  Installed and configured databases in MS Access and SQL.

ü  Maintain network and troubleshoot issues when needed.

ü  Assist developers with Visual Basic 6.0 and VB .Net.

ü  Installing necessary software on client machines and providing support for those.

 Education

ü    MSc Computer Science- Mahatma Gandhi University, Kerala, India– 2013.

ü    BSc Computer Science- Mahatma Gandhi University, Kerala, India– 2010.

 Certifications & Recently Attended Trainings

ü    MCSE(In Progress)

ü    CYBERACTIVE- Data Center protection  by Kaspersky Labs

ü    Embracing Cloud and Mobility by Aruba

 

ü    Office 365 by Microsoft

 

 

Information