Description

Muhammad Kamran Ahsan
Senior Technology Specialist
Mississauga, ON laz 0a9
[email protected]
647-627-0757
Strong 12+ year Experience in Oracle and Enterprise Infrastructure Operations. Well versed in Industry
standards and requirements for enterprise security. Proficient in business project, system analysis and
application design. Excellent in J2EE application and environmental support, expert in determination
root case analyses of issues, failures and workaround solution with automation. Hard working, creative
self-starter with proven ability to effectively guide teammates.
Work Experience
Sr. Technical Support Analyst
Royal Bank RBC - Toronto, ON
November 2017 to Present
Responsibility:
- Support production IBM bluemix application deployments on the cloud using Github and UrbanCode
Deploy.
- Collaborate with the DevOps team for productions releases and bug fixes on the go.
- Collaborate with change management for production critical releases. Work on critical DPS tickets to
resolve client and back office issues.
- Provide 24/7/365 support for mission critical / high profile application.
- Manage SQL database with internal and external tools, running queries to investigate production
issues. Troubleshooting data integrity issues.
- Configure and monitor IBM cloud application with dynatrace and internal monitoring tools.
- Work with DEV team to investigate production infrastructure issues in the code and provide detailed
threat dumps..
- Onboarding new mobile application for ongoing releases. Creating operational manuals for application
onboarding.
- Running Post-Implementation-validation for upstream and downstream system.
- Maintaining sharepoint site with application support documentation for multiple mobile and web
based secure application.
- Collaborating with other teams in Agile environment as needed to update Certificates for 2-way
secure SSL.
- Track and maintain multiple SSL 2-way certs for all endpoints on an ongoing basics.
Senior Production Support Specialist
Rogers Communication Inc - Brampton, ON
February 2017 to October 2017
Responsibilities:
• Supporting both in-house and third party production applications.
• Monitoring and developing PL/SQL reports based on Oracle 11g and 12c.
• Provisioning Applications supporting 24/7 on-call schedule.
o Oracle Communications Order and Service Management (OSM)
o Oracle Communications Service Activation - ASAP
o Manager Router Services (AIP in-house)
o ISNS (Internet Subscriber Notification System; in-house)
o RYE Tool (Rogers Yahoo! Extras; in-house)
o SPITT (Secondary Parameters Information and Trigger Table; in-house)
• Monitoring tools used:
o OEM 12c
o Weblogic 7,8 and 11
o HP Site-scope (11.22)
o HP Diagnostics(10)
o Self-developed SHELL and PL/SQL scripts for proactive monitoring.
• High performer in daily Rogers Home Phone (RHPc), High Speed Internet (HSI) and IBLc transactions.
• Active participation with the SD (Solution Delivery) team for a seamless patch transition from QA
environment to Production domain.
• Supporting applications running on Solaris UNIX servers SunOS 5.9-5.10 and LINUX 6.5
• Daily coordination with Billing team for customer transactions; Network Engineering teams for
cable services to Roger’s customers and Production Operational Support team for order fallouts in the
provisioning system.
• Assisting in:
o Resolving fallouts for Rogers Home Phone, High Speed Internet and Managed Router Services
o Resolution of daily congestion relief, segmentation projects and network topology.
o Fixing data discrepancy using SQL, PL/SQL
• Have scripted several monitoring alerts using Unix Shell Scripting and Oracle stored procedures.
• Identify and ensure resolution and reconciliation in collaboration with parties involved in provisioning
domain.
Sr. Tech Specialist
HIghline Corporation - Markham, ON
November 2015 to February 2017
• Install and configure Personality NextGen software on new VM servers for USA and Canadian
government clients.
• Trained and mentored new customers on Oracle Weblogc 12 c application server.
• Planned, designed and implemented remote training sessions for Personlaity software and Oracle DB,
JAVA and WLS 12c.
• Work on cases with customer IT department based on priority for 11g and 12c oracle database.
• Installation, configuration and maintenance of WebLogic 12c JDBC connection pools.
• Installed and Configured Apache and integrated with WebLogic Application Server 12 c
• Installed & Configured Cluster in WebLogic and OHS environments.
• Troubleshooting and fixing of problems Personality, Unix operating system and WebLogic Application
Server issues in production P1 outages.
• Provided after hours and holiday support.
Sr. Technology Specialist
Vertaaq / TELUS Communications Inc - Vancouver, BC
July 2014 to August 2015
Responsibilities:
• Build, configure and administer WLS 12c environments for multiple agile projects in parallel.
• Support end-to-end and inflight testing and manage production day-to-day change management
requests.
• Work on major and minor monthly release in afterhours shift.
• Build deployment scripts to deploy artifacts to WLS.
• Troubleshoot environment, application, configuration and F5 networking issues with Agile team.
• Update 11g database for changes requested by QA, PROD and D&S team.
• Update/troubleshoot current and new parameters for WLS 12c managed servers.
• Providing on-call support 24/7 and carry emergency contact pager.
• Troubleshoot defects for In-house application Desktop one (DT1), Telus services and compass
applications.
• Configure SAML for SSO in SOA, Oracle ESB and Oracle Fusion Middleware.
• Build deployments plans using tools SourceTree, IBM Urbancode deploy, Jmanage and Jenkins.
• Deploy artifacts on multiple Weblogic server instances and configure load balancing, high availability
and failover on the servers.
Middleware Expert
IBM / TD Insurance - Montréal, QC
February 2014 to April 2014
Contract)
Responsibilities:
• Configure new web-logic 12c environments for new version of Casper applications on sixty plus DEV/
QA/UAT and pre-prod environments.
• Build Tuxedo 11g master and slave servers from scratch.
• Validate and confirm the environment functionality is correct and working for F5 and SOA.
• Create and update new and existing documentations for Weblogic and Jboss
• Provide ongoing support for application in Jboss EPA UAT/Performance and Development
environments.
• Working with testing, DBA and SA teams to help resolve issues in production quickly and perform
RCA.
• Providing on-call support 24/7 as needed.
Infra Expert
Amdocs Inc. / AT&T - Dallas, TX
June 2008 to October 2013
Permanent Employee)
Responsibilities:
• Trained and mentored new hires and transfer employees.
• Planned, designed and implemented training sessions.
• Ab Initio Co-operating system 2.15, EME and GDE management. Ab Initio Key server management.
• Main Ab initio resource for two Ab Initio projects implementation from Infrastructure team. IDB and
UUP.
• Installation, configuration and maintenance of WebLogic JDBC connection pools.
• Installed and Configured Apache and integrated with WebLogic Application Server 8/9/10
• Installed & Configured Cluster in WebLogic 8, Enabler 7 and Ab Initio 2.15 environments.
• Troubleshooting and fixing of problems on Ab Initio 2.15 co-operating system and WebLogic
Application Server.
Weblogic Administrator/ Tech Support Engineer
Mogul Management Inc - Minneapolis, MN
December 2007 to April 2008
Minneapolis, Minnesota, USA
December 2007 to April 2008 (4 Month Contract)
Responsibilities:
• Supported on call schedule for Production support 24/7.
• Install, configure and administration of BEA WebLogic Server 8.1 and Redhat jboss in various
environments.
• Developed Startup, Shutdown and bounce the WebLogic server scripts.
• Configured and administered WebLogic server with Oracle9i database.
• Deployed the applications on multiple WebLogic Server instances and maintained Load balancing,
high availability and Failover for the servers.
• Troubleshoot emerging application issues, from Jboss configuration to code issues.
• Developed UNIX shell scripts and auto deployment process.
Helpdesk Analyst
LaGarde Inc - Overland Park, KS
February 2005 to December 2007
Permanent Employee)
Provided support for over 50,000 customers worldwide in a true 24/7 operation.
• Communicated constantly with Web hosts and StoreFront partners, regarding Storefront 6.0, IIS 6.0,
Microsoft Office 2003 and Macromedia Dreamweaver 8.0 configuration issues.
• Addressed issue for running Weblogic and ASP.NET applications on Windows 2003 servers.
• Administered and troubleshoot MS SQL databases and database connectivity issues.
• Provided phone, chat, and email technical support to Storefront 6.0 and StoreFront Now customers.
• Performed QA on new releases and service packs of StroeFront e-commerce shopping cart.
• Developed and tested new e-commerce websites using Dreamweaver 8 and Frontpage 2003.
• Trained clients on starting and maintaining a profitable e-commerce website.
• Configured and supported VPN clients. Maintained extensive documentation on support issues.
• Trained and mentored newly hired support staff.
Education
Bachelor of Arts in Computer Information Systems
Washburn University - Topeka, KS
Skills
Weblogic, Unix, Abinitio, Linux, Windows Server, Bluemix, AWS
Links
https://www.linkedin.com/in/muhammad-kamran-ahsan-3083b32?trk=nav_responsive_tab_profile
Certifications/Licences
ITIL V3 Foundation
November 2014 to Present
BEA Weblogic 9 Certified
July 2007 to Present
Scrum Fundamentals Certified (SFC)
July 2016
SCRUMstudy - Accreditation Body for Scrum and Agile
License NO:Show number105322
Additional Information
AREAS OF EXPERTISE
Application Servers: Weblogic 9.2/10/11g/12c, WebSphere
Web Servers: Apache 6.0.18
Operating Systems: Sun Solaris 9, Red Hat Linux EE 5.5, Windows NT/2000/2003.
Databases: Oracle 10g/11g, MS SQL Server.
Scripting: Shell Scripting (Ksh/Bash)
Protocols: TCP/IP, HTTP, HTTPS, SFTP, SNMP, SMTP, Telnet.
ETL Tool: Ab Initio Co-operating system 2.15, EME and GDE management. Ab Initio Key server.

Information