Hamad International Airport ranked as the fifth best in the world by Skytrax
The Hamad International Airport (HIA) was ranked as the ‘5th best airport in the world’ at the Skytrax World Airport Awards 2018, which took place during the Passenger Terminal Expo 2018 in Stockholm, Sweden, yesterday.
HIA was also honoured with the title of ‘Best Airport in the Middle East’ for the fourth year in a row and ‘Best Staff Service in the Middle East’ for the third year in a row, reported Gulf Times.
The award recognised HIA’s innovative facilities, five-star customer service and state-of-the-art terminal which can cater to more than 30 million passengers annually.
The terminal has been described as the most architecturally significant terminal complex in the world, as well as being the most luxurious.
“HIA sets itself apart from other airports with its optimised passenger journey, unmatched retail offering, five-star customer service, punctuality, cleanliness, iconic architecture and unique art programme, making the airport a destination on its own. These Skytrax results mark yet another milestone in HIA’s journey in solidifying its position as one of the world’s best airports. We’re grateful to our passengers who gave us their trust and endorsement during the voting process,” said HIA Chief Operating Officer Badr Mohamed Al Meer.
“As we gear up to welcome more than 50 million travelers by 2022, we’ll continue to invest in our facilities, services and the newest technologies to provide a world-class passenger experience,” he added.
The Skytrax World Airport Awards are a global benchmark of airport excellence, based on 12.85 million customer nominations across 110 nationalities of air travelers, and include 410 airports worldwide.
The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product — from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
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