Description

role & responsibilites in previous companys:-

BONAVEN SOFTWARE PVT.LTD     during : jun/2014-dec2016

IT ENGINEER :

• Providing support to large scale corporate IT Infrastructure.
• Providing support to end-users in troubleshooting and resolving of desktop/Server problems related to (Hardware, software &application) and peripherals (Printer, scanner, Plotter etc).
• Maintaining overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
• Creating purchase requisitions for IT hardware/software and Printer consumables etc.
• Provide training and support to staff when required.
• Maintaining documentation of deployed IT assets and inventory etc.
• Providing support services to desktop, Servers & Network.
• Setting up and configuring new laptops and desktops.
• Install authorized software to laptops and desktops.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops.

Metaminds software solutions pvt ltd   july/2013-jun/2014

IT Support Coordinator

• Providing IT & Network support services.
• Provide IT technical support to all internal users on problems related to hardware and software.
• Creating purchase requisitions for IT hardware/software etc.
• Basic Configuration of Cisco Routers, switches and server.
• Installing, Managing & configuring Active Directory for Windows servers.
• Creating users and giving permissions to the users.
• Managing User’s profiles, Home folder and offline files.
• Configuring of DHCP, DNS & Terminal Services.
• Troubleshooting & Installation of Hardware Drivers.
• Identifying & Resolving Hardware problems related to cabling, device & connectivity errorsand updating it based on requirement.
• Providing assistance in PC’s Assembling & Network connectivity.
• Configuring Access Points & Anti viruses Security Setups etc.

Kap steel Pvt Ltd                            during :oct/2012-jun/2103

Software Technician            

• Build, troubleshoot and test prototype assemblies and document suitably.
• Support engineers for testing prototype systems and pre-released software.
• Establish, configure and test hardware and software products.
• Test and analyze newly developed products to ensure operation and reliability.
• Support technicians, schedulers and engineers to complete assigned tasks.
• Assemble and disassemble test configurations.
• Study new technologies and procedures to update on industry standards and new products.
• Evaluate new and updated products.
• Support Customer Support Department to duplicate and document software anomalies.

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Information