Description

Jaisal KhaderNetwork and System AdminMCITP, ADCS, N+, DCA Mobile: 0097466691348Email  : [email protected]    Summary of Experience Over 10 years experience in Computer maintenance and System Administration. Troubleshooting and installation of Windows XP/2000/Vista/Windows 7,8 OS. Troubleshooting, configuration and installation on laptops. Tweaking and configuration of Desktop Services. Outlook configuration/troubleshooting a Exchange/POP/SMTP. MS office Installation and configuration.Supported desktop OS’s like win95, 98, Win NT 4.0 which included installation, network card configuration, modem, display, sound card, printer configurations, Performance tuning, Problem determination and troubleshooting, memory / hard disk upgrade,  Configuration of Peripherals like Zip drives / Scanners / CD-writer / Digital Camera / Printers etc. Application Support  Installation, Maintenance and troubleshooting of software packages like MS-office, MS Project, SmartSuite, VC++, VB, Antivirus Packages, Netscape, Internet Explorer, WinZip, Adobe Acrobat, Outlook Expresses. Etc. Worked with System tools like Partition Magic, PQ Drive Image, Symantec Ghost, Norton Utilities etc _________________________Highlights of IT Skills_________________________   LAN/WAN/ AdministrationProject ManagementWorkflow PlanningProductivity Improvement Technical SupportSystems Installation, Configuration & UpgradingSecurity Solutions Database Design & ManagementTraining & Mentoring   Skills on HandIn depth knowledge about the installation and maintenance of LAN networks.Able to repair, install, upgrade, and maintain desktop and notebook computers.Extensive knowledge of technology terms and developments.Exceptional customer service skills, account management, follow up, and sales. Professional Training Hardware: Course: Advanced Diploma in Computer Service EngineeringCourse Content:  Computer Assembling, Software Installation, Trouble Shooting, Computer Networking based on various Topologies   Institute: ACCEL School of Computer Technology, Kerala, India Networking: Course Name: MCITP Server Administration CertificationCourse Content: Windows Server 2008 Active Directory Configuration, Network Infrastructure Configuration, Server Administration.Institution: ACCEL School of Computer Technology, Kerala, India Course Name: N+Course Content : Windows NT.4, 2000 Server, Red Hat Linux 9, Novel Netware 3.12Institution: IT Campus Cochin (A division of ‘Capital Computers’, Dubai) Software: Course Name: Diploma in Computer Application (DCA)Institution: Near Computers, Kerala, India  Platforms Worked: MS Dos, MS Windows 95, 98, ME, XP, Windows 7, Windows NT, 2000, 2003,2008 Office Automation: MS Word, MS Excel, MS PowerPoint (97, 2000, XP, 2003, 2007)  Job Experience6th August 2012 to November 2015:As a System Administrator at PASAR MINI AKRD under AKRD Management SDN.BHD,Johor,Malaysia. 19th August 2006 to 25th March 2012: As a System Administrator at Positive Electronics, Deira, Dubai.    Responsibilities   Installing and updating different softwares including Antivirus  LAN Maintenance for  UTP  type of networksTroubleshooting local LAN Problems and WAN Connectivity Problems in co-ordination with Network Support Team.Installation and configuration of Switches, Hubs, Modems, network printers, Network card, Display, Sound card, Printer, Zip drives, Scanners, CD-writer, Digital Camera. Performance tuning, Problem determination and troubleshooting, Memory / hard disk upgrading.Evaluation, testing and implementation/integration of new technologies.Customer support, telephone and onsite.Pre-sales and post-sales support of systems (Computers, Printers, Scanners etc).Providing desktop support for Home segment customers.Interaction with vendors and service providers.   ______________________Professional Experience______________________  AKRD MANAGEMENT SDN.BHD. JOHOR, MALAYSIA  2012 to 2015 Systems Administrator Hired as a full-time systems administrator following initial consulting role. Provide Windows administration,  LAN/WAN/VPN administration and VMware administration. Also manage FTP servers, AD/DNS, wireless access points and load balancers.    Key Contributions:Improved system security through setup and ongoing maintenance of NetScreen-Security Manager.Researched, recommended and implemented network enhancements that improved system reliability and performance. Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth. We Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.Positive Electronics Dubai,UAE 2006 to 2012 System Administrator   Consulted with client companies to provide Web-based and network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.Key Contributions:Directed the implementation and performance tuning of Windows 2008 Server environment for client’s global operations. Delivered a major improvement over old VPN system that catapulted productivity of remote sales force.Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.Replaced major manufacturer’s vulnerable network with robust security through joint architecture of firewall and DHCP.Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.            _________________________Education & Training_________________________ Pre-DegreeUniversity of Calicut, Kerala, India, 1999Diploma in Computer Application (DCA)Near Computers, Kerala, India, 1999 Advanced Diploma in Computer Service EngineeringACCEL School of Computer Technology, Kerala, India, 2001    Personal Profile Date of Birth :        26th March 1981Nationality : IndianMarital status : Married               Passport Number            : H Show number6695368 Place of Issue : DubaiDate of Issue : 20/08/2009Date of Expiry            : 19/08/2019               Driving License     :        Malaysia & IndianLanguages Known     : English, Hindi, Malayalam, Tamil &Malaya.Interests : Music, Friends, Football.           Declaration I declare that the information about me herein above are true and correct to the best of my knowledge and belief. JAISAL R K 

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