Qatar Airways tops global quality ranking of international airlines

Qatar Airways has topped a global ranking of international airlines by independent airline consumer rights organisation, AirHelp.

The airline achieved No.1 spot in the survey for providing travellers worldwide with the highest quality and service, on-time performance, and customer claim processing.

Qatar Airways was awarded 10 out of 10 in the quality and service category, which is based on hundreds of metrics from skytraxresearch.com and measures performance in the air and on the ground.

The airline obtained a rating of 8.4 for on-time performance, which analyses the punctuality of airlines using three-months worth of departure statistics to calculate how likely the airline’s flights are to arrive and depart on time; and 7.6 for claim processing, which takes into account how efficiently and fairly airlines handle compensation claims.

Qatar Airways operated 90.5% on-time departures over the course of 2015-16 fiscal year, with a 99% completion factor for the same period, with a minimum connecting time at Hamad International Airport of just 30 minutes.

Baggage handling performance for 2015-16 was best-in-class, with 99.4% of all 19 million bags handled arriving as scheduled.

Qatar Airways was also recently awarded World’s Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax.

The airline also scooped the renowned accolade of Airline of the Year in 2011, 2012 and 2015, at the same awards.

Courtesy: thepeninsulaqatar.com