16 minutes on Hold for Qtel Call Center and .

I hope they upgrade their organizational behavior. I guess their lack of interest to pay any heed roots from the fact, that Vodafone is still not up to the game.

As soon as vodafone starts to offer landline and internet services, we can expect better services from QTel. Till then, we've to live with the 16-infinity time hold

16 minutes..?// its waste of time so I ll never get it..

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Dial ***

Press *

Press *

(do the shopping)

(go for a vacation)

after arriving from your vacation.

Press * Operator will say

"Thank you for your patience, however all our agents are still busy at this time, pls.take a longer vacation."

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i dont want to feed the troll..

so plzzz..

To accomplish great things, we must not only act, but also dream; not only plan, but also believe.

My record is 53 mnts waiting and given UP!!!

Long live Qtel!!!!

Only 16 minutes? you are very lucky.?!

I've never encountered that as sometimes or i'd rather say more often less than an hour...and they will transfer you to etc...etc..etc department to wait again.

"BRING IT ON SUPERCHAKA!!!"

does it make any logic to hold for 16min???

really i had never seen a stupid like you.

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A lot of lovemaking can unblock a stuffy nose! Dr. Choc

i think in india correct me if im wrong..

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16 minutes only, you are lucky.!!! you should go directly to one of their offices.

and yes when you ask them , they will tell you :"Q-tel has started many services at one time & many clients face problems & they call 111 & all the lines are really busy solving their problems" . i wonder which services are they talking about? i heard that Q tel call center employees were on strike ?

Well it would be really good if when you press '2' for English... if the operator could actually speak English.

The must pay really low salaries at the call centre.

Ditto Qatar Airways

at least at Qtel even if their English is too crappy they speak Arabic

Beloved Qatar Airways... no Arabic - little English

I do not know why the hail they are running that call center with that much staff. They want their business process automation with less cost and they are doing it at the cost of the customer satisfaction. I have already switched to Vodafone. Let's see if they are any better. Till now my experience with vodafone call center is much better than Qtel. Especially I like their call center software which allows you to directly talk with customer service representative instead of waiting and listening to those automated messages.

It's very less time. It wil be 16 minutes....16 hours...16 days.....16 weeks....16 months...16 years....16 generation....all dead.......but NO ANSWER & PAY YOUR BILL. "This is QTEL"

Agree with Logic & others QLers' .. When I asked one of the representative of Q-tel Customer Care in City center, he said that: " Q-tel has started many services at one time & many clients face problems & they call 111 & all the lines are really busy solving their problems"

Moral:

Qatar Population in 2000: 0.6 Million approx.

Qtel Customer service staff: 10

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Qatar Population in 2009: 1.6 Million approx.

Qtel Customer service staff: 20

Do the Math...

That's why i got VODAFONE number. I was tired of getting hanged up for so many minutes for the past many years.

.

QTEL has still worst customer service and Call Center

i waited 1 hour and 28 minutes 20 days ago!!!!

goshhhhh! i had to wait for ONE HOUR 20 MINTS this morning to get my adsl line back as my net wasn't working since last nite.....its so annoyng.....Qtel call cent. is pathetic....people working there r xtremely rude.....they doesn't know the meaning of customer service at all.

not only will get more same by more than 16

16 Minutes??? Luxury. I used to dream of only being on hold for 16 minutes.....

my freind took a new connection from Qtel with adsl,they said its free for 2 month,after 2 month he got a bill from Qtel aprox 600 Qr.is it free????

You are talking about 16 minutes only. You are lucky. I also have some internet problem and I called them. They answered the call after 1 hour and then once i explained him the problem he said wait our technician will talk to you. Just hold on and then i was on hold for another 1.5 hours till my line was dropped. If they do record who is calling I can give my number and they can check it up.

I think not only me others are also having this strange internet problem. My adsl router stops working suddenly and then starts working again. Or if I restart the device it starts working again. I hope if anyone from Qtel is reading can help fix the issue.

The reason I commented here is to get my issue sorted if possible.

Peace.

After 16 minutes I still got no onw to answer and hang up...

Teir call centre is the big bulding on Waab Road ..

"The best way to predict the future is to create it".

........may be they were trying to 'fuel ur senses' :oP.......

......i called them day before yesterday.......was on hold for 24 minutes........i knew this would happen so i put my phone on loud speaker and started playing a video game...ehehe ;o)........

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..... why worry and have wrinkles...when u can smile and have dimples :o) ......

Where are the offices??

better do it personally... the customer call centre is useless.. if it was me, i'd hang up the first minute they put me on hold.. :P

We can all get together and go to the call center and show how angry we all are for this poor service?? :-)

Go to their offices. I tried to call but found that it's quicker to go and complain in person

They are probably sat around chatting instead of actually doing what they get paid for!

Deport all the lazy sods I say!!!

good for you, only 16 mins.. ^_~

"The best way to predict the future is to create it".

and you can not believe how many employees work there .. it is huge .. my view it is management not lack of resources ..

"The best way to predict the future is to create it".

ya me 2, calling them since morning and no answer!!!

I guess they're understaffed, y dnt u apply 4 a call center operator ;)

My Internet is constantly going down at least once a week and the call waiting time is unreal!!!

I have spent so much time on the phone waiting, I am sure they must have more than 1 person to answer the phone!?!?!

Come on guys, get the problems sorted or answer the phone within a resonable time!!!!

minimum half an hour

"The best way to predict the future is to create it".