Hamad Medical Corporation - Eye Clinic
My daughter is referred to an Eye Specialist at Hamad Medical Corporation.
11:00am-11:01am: Called today Operator Women Hospital to reach Eye Clinic. Was asked to call 439-1195
11:15am-12:45pm: Kept on calling and finally reached the operator at 12:45pm
12:45pm-12:47pm: Was informed that I have called the wrong floor. Was asked to called the fourth floor on 439-1264 for appointment
12: 50pm – 12:57pm: Reached the operator on 439-1264 after two long attempts. It was not busy but the operator took a long time before I was answered....
12:57pm - 12:57pm: Asked the operator that I need an appointment …. I was interrupted and was transferred to some unknown extension.
12:57pm - 01:00pm: No answer. I hung-up
01:05pm – Got hold of the operator on 439-1264 again and started “I need an appointment … Reply yes, yes, Male section and was transferred to some unknown extension once again without listening to a simple 7 word sentence.
01:02pm: No answer – Had to hang up once again.
01:10pm: Got hold of the operator again on 439-1264. This time I started “Listen to me – My daughter needs an appointment with a specialist at the eye clinic” She says “Yes – yes – daughter no problem” and she hung-up !!! No transfer this time!
Its 01:33 and I have been calling since then, but now 439-1264 is (intentionally kept) engaged. I believe its going to be like this until the shift ends. I believe the operator did not like my opening “Listen to me…”
Is this the service and customer care you expect to receive at the country’s only General Hospital?
How would it reflect on other private clinics?
Hospitals are the most critical places in a person’s life. Why we have male/ female sections and segregation in such place. We do not see such segregation elsewhere anymore, then why in emergencies and rehabilitation places?
How am I going to get an appoint at HMC Eye Clinic?
What other options for surgery I can have other than HMC?
ya main thing main problem about my eyes thats my eyes always comming tears and i can not see so if u have some answer please ................
Before surgery I couldn’t see anything clearly without glasses. Cataract Surgery Even worse, all outdoor activities were a strain. Needless to say I couldn’t score many points playing basketball. At work I wasn’t able to use a computer for more than an hour before I started getting head aches. This not only affected my performance but also my attitude. Now that I’ve had the surgery I finally have a full field of vision during every waking hour. Being able to walk outside with no glasses or contacts and seeing everything is amazing. I highly recommend a surgery.
this is the number i call to confirm my appointments for the evening clinics.
4392674, they also cancel exisitng appts and give new ones. alhamdullilah i havent had a problem so far. but you gotto keep calling till someone answers.
but it did seem silly for you to ask why they have segregation of male/female in the hospital...its the culture of this place.....whats wrong with that? the treatment the doctor gives you is still the same....its not necessary that whats elsewhere should be here too.
and i agree with speedy, go to hamad in person and take the appt.
eye surgeries are done at rumailah hospital and not hamad.
evening clinic for eye consultation is in hamad hospital 4th floor.
happy heart
drive safe because someone is waiting for you at home
the problem is that HGH is over loaded, it would have been easier to go get the appointment in person!
but hay, complaints are taken serious there esp. after JCI accredation.
Hospitals are the most critical places in a person’s life. Why we have male/ female sections and segregation in such place. We do not see such segregation elsewhere anymore, then why in emergencies and rehabilitation places?""
man this is cultural thing, they respact it as much as they can, cann't you?
ER is whole diffrent story.
well either dr. mustafa or dr. amanullah (he is a pediatric opthalmologist)...and you gotto go there and take an appointment in person.they usually change existing appointments over the phone.
i am not sure if you need a referral for the doctors at hamad.
go between 6-8pm.they usually give you the appt within the week.
happy heart
drive safe because someone is waiting for you at home
Al Ahli hospital has an eye clinic which is quite good. My husband had eye surgery with them a few months ago and the service was really good.
Don't rely on the phone. go to HMC eye clinic (4th Floor)personally between 6-8pm Sun-Wendsday. ask for an appointment with Dr. Mustafa at the information counter at the earliest available date. Talk to the Indian chap there. He will help you. FYI I am consulting Dr. Mustafa for the last 2 years and he is really good. I have undergone 4 surgeries with him. I think you need the health card though.
A friend of mine had to make an appointment to see a consultant in one of the private evening clinics at HMC. We struggled for a whole week trying to get an appointment. Eventually he got one through a friend who knows the Dr personally (so the Dr could make an appointment for him!)
Apparently tea boys are also really helpful with these kind of things, I don’t know what else you can try.
Only Love & Respect of Others Make us Human.
===========================================
My daughter is referred to an Eye Specialist at Hamad Medical Corporation.
11:00am-11:01am: Called today Operator Women Hospital to reach Eye Clinic. Was asked to call 439-1195
11:15am-12:45pm: Kept on calling and finally reached the operator at 12:45pm
12:45pm-12:47pm: Was informed that I have called the wrong floor. Was asked to called the fourth floor on 439-1264 for appointment
12: 50pm – 12:57pm: Reached the operator on 439-1264 after two long attempts. It was not busy but the operator took a long time before I was answered.
12:57pm - 12:57pm: Asked the operator that I need an appointment …. I was interrupted and was transferred to some unknown extension.
12:57pm - 01:00pm: No answer. I hung-up
01:05pm – Got hold of the operator on 439-1264 again and started “I need an appointment … Reply yes, yes, Male section and was transferred to some unknown extension once again without listening to a simple 7 word sentence.
01:02pm: No answer – Had to hang up once again.
01:10pm: Got hold of the operator again on 439-1264. This time I started “Listen to me – My daughter needs an appointment with a specialist at the eye clinic” She says “Yes – yes – daughter no problem” and she hung-up !!! No transfer this time!
Its 01:32 and I have been calling since then, but now 439-1264 is (intentionally kept) engaged. I believe the operator did not like my opening “Listen to me…”
Is this the service and customer care you expect to receive at the country’s only General Hospital?
How would it reflect on other private clinics?
Hospitals are the most critical places in a person’s life. Why we have male/ female sections and segregation in such place. We do not see such segregation elsewhere anymore, then why in emergencies and rehabilitation places?
How am I going to get an appoint at HMC Eye Clinic?
What other options for surgery I can have other than HMC?