Description

A highly motivated and customer-focused IT support professional with over 3 years of experience in delivering exceptional technical assistance and support across a variety of platforms. Adept at troubleshooting and resolving hardware, software, and network issues, ensuring seamless operation and minimizing downtime for users. Possesses strong communication and problem-solving skills, with a proven track record of enhancing customer satisfaction by providing timely and efficient solutions.

Experienced in managing technical inquiries, guiding end-users through complex issues, and documenting processes to improve service delivery. Adept at managing high-pressure situations and handling multiple tasks simultaneously in fast-paced environments. Passionate about continuous learning and staying updated with the latest technology trends to offer cutting-edge solutions and support.

Core Competencies:

• IT Troubleshooting & Technical Support
• Customer Service Excellence
• Hardware & Software Support
• Network Configuration & Diagnostics
• Remote Support & Ticketing Systems
• User Training & Documentation
• Problem-Solving & Critical Thinking
• Excellent Communication & Interpersonal Skills

Information