Description

SAI SUNIL| Senior Voice Specialist / Technical Lead

Email:                                                                              [email protected]

Contact-                                                                           0091 Show number9901326950 

 Skype ID:-                                                                         sai.sunil8008

Objective:

 

To build a career in a corporate and technical firm and work with my committed, dedicated and competitive approach. Earn fame and recognition working with my full innovative and technical skills.

Summary

 

·      Total Experience:  11 years 7 months

·      Experience in Cisco unified Communication (IPT), Cisco Collaboration , CUCM , UCCED, UCCX, CUC, CME,CUE.UCAAS , Gateways (H323,SIP,MGCP),Expressway C n E , Presence : 10 yrs. 7 months

·       Notice period: 2 months

 

·      Educational Certificates are attested by INDIAN and QATAR Embassy,

 

 

Certifications: -

 

Cisco ID : CSCOShow number11483513 :-  CCNA Voice , CCNA RnS , CCVP  ,  CCIE Collab  # 59312 ,   UCCED   and   ITIL V3 Participant ID :EXNShow number4927982

Professional Experience: -

Dimension Data (Technical Lead – July 2018 till date )

 

·       The role holder is responsible for the design and implementation of Cisco CAAS solutions.

·       Provide technical design, support, resolving escalated technical issues within own work area during implementation and in-life phase.

·       To provide ICT advice and/or professional services to both internal and external clients.

·       To provide support on projects, carrying out elements of the research, analysis and/or delivery.

·       To provide operational support ensuring KPIs and SLA are achieved.

·       To draft reports and discuss recommendations based on research with their manager.

·       Share expertise with peers. Occasionally provides Collaboration  training to other team members.

·       To analyze and evaluate the complex IPT solution design and implementation maintaining the integrity and consistency of the IPT solution. 

·       Perform first time right and on time IPT migrations.

·       PABX types and connectivity within customer environment.

·       CISCO Voice Gateway configurations.

·       Cisco Unity Connection Configuration and support.

·       Cisco Unity Express, Cisco Unified Attendant Console, Call Manager Express

·       UCCX, Cisco HDS cloud platform, UcaaS 

·       QOS implementation and support. 

·       H.323, SIP and MGCP Gateway Deployment and support. 

GBM, Doha,Qatar (Snr Voice Specialist  Duration– Jan 2018 – April 2018 )

 

·      Solution guidance, assessment, advice Best practices provide solutions with   design, build & deployment, migration guidance and execution.

·      Managing Enterprise Voice networks for Client  Sita.

·      Maintenance of Cisco Unified Call Manager , Presence, UC , UCCX ,CUBE , Media Sense and  voice gateways. Knowledge in HCS and VOSS  .

·      Preparing Vulnerability Risk Assessment for Sita  UC infra structure .

·      Meeting with Clients/Vendor to understand existing environment 

·      Preparation of HLD and LLD for the proposed model,  Presenting the detailed design to SITA .

·      Provide Support  for Sita  UC infrastructure  , Prepare  reports for UCCE based on   Requirement. Preparing run-book for Sita.

 

 

Cognizant, Bangalore, India (Infra Technology Specialist Duration – Jul 2013 till Dec 2017 )

 

·      Solution guidance, assessment, advice Best practices provide solutions with   design, build & deployment, migration guidance and execution.

·      Design, Implementation , Deployment of Unified Communications: CUCM  , Gateway , UCCX , UCCE , Unity , Unity Connection , Unity express , Cisco Expressway C and E gateways for VPN less Jabber and gateways .

·      Managing Enterprise Voice networks for Client . ,Conduct Quality Audits for level 3 engineers .

·      Installation, configuration and maintenance of Cisco Unified CUCM , Presence, UC , CUE , CME and  voice gateways (H323.SIP and MGCP). Knowledge in HCS and VOSS  .

·      Conduct Training programs for associates Internal Cognizant  ,Complete SLA breach analysis for tickets

·      Installation, configuration and maintenance of Cisco Unified Contact Center Express, UCCE , UCCX , ICM , CVP ,  CUE  , UCCE , UCCX and VXML gateways.

·      Working on RFP and RFI as part of pre-sales activities and preparing the RFP 

response.

·      Preparing Risk and RACI matrix for RFP , Effort Estimation and finalizing/defining SOW 

·      Presenting proposed solution to customer and detailed design to customer IT contacts 

·      Meeting with Clients/Vendor to understand existing environment 

·      Preparation of BOM , Run Book , SOW ,  HLD and LLD for the proposed model  ,

IPSOFT , Bangalore, India (IPTelephony Administrator Duration – April 2011 till July 2013)

 

·      My profile included troubleshooting  CUCM , CME , CUE , Unity , Unity connection, Cisco Presence , UCCE , Gateway (H323,SIP,MGCP) and UCCX.

·      Working on service requests, which require not just technical expertise but also the skills and experience to handle high-impact, critical customer situations.

·      Troubleshooting Enterprise Voice networks as a Cisco TAC Support Engineer.

·      Installation, configuration and maintenance of the Cisco Unified Call Manager, voice gateways.

·      Finding an effective and timely solution to the problems in enterprise deployments.

·      Frequent interaction with Development Engineers in order to provide circumvention solutions by modifying the code and base level configuration.

·      Installation, configuration and maintenance of the Cisco Unified Call Manager, Cisco Unity , Unity Connection , Presence  , CME ,ICM , CVP ,  CUE  , UCCE , UCCX and voice gateways. Providing Level 3 support for escalated Issues.

·      for CUCM , CME , CUE , Unity , Unity connection, Cisco Presence , UCCE , Gateway and UCCX.

Aricent (Cisco TAC), Gurgaon, India (Snr Network Eng – July 2008 till march 2011)

 

·      I had worked for Cisco(TAC) for VOIP  i.e. “Voice over internet protocol” technology

·      Installations and Configurations of Call Manager, UCCX , Gateways  and Unity at Client site remotely.

·      Installation & configuration of the VoIP Networks

·      Level 2 Escalation for VoIP network outage/complex issues.

·      Configuration and troubleshooting Complex VoIP Network infrastructure

·      Installing configuring Managing and troubleshooting Cisco VOIP system. (Call Manager  , Unity Connection  and UCCX .

·      Installing,Configuring and troubleshooting CuCME and CUE.

·      Integrating Voicemail system with Microsoft Exchange and with Cisco Phone system.

·      Installing configuring Managing and troubleshooting Cisco Voicemail system. (Unity and Unity Connection )

·      VoIP protocols: SIP, MGCP, SCCP, H.323, RTP/SRTP .

·      Implementing, Configuring, Monitoring & Troubleshooting Network Connections.

·      Remote support to different locations.

·      Configuring Cisco Call Manager and Cisco Unity and recreating Client's Network Topology in Cisco Lab.

Convergys  , Gurgaon, India (Subject Matter Expert – Jan 2008 till July 2008)

 

Job Profile-  The job included troubleshooting the escalated issues of AT&T ISP and  Network configuration of AT&T dial up connection. Also managing the trouble tickets raised by level1 agents.Checking the adherence of agents in level1.

Tata E2E, Hyderbad, India (Technical support executive – Jan 2006 till feb 2007)

 

Job Profile -  The job included answering customer queries regarding the dial up and wireless Internet connections and resolving both the technical and non-Technical queries via voice. Trouble tickets are also raised in case the issue needs to be forwarded to the back end team for the appropriate resolution.

 

CAREER ACHIEVEMENTS

·      Have been to different client sites for various projects.

·      Have done successful transitions and Transformation.

·      Have setup new VOIP sites and got many appreciations from the client.

·      Provided training on Cisco UCCX, Cisco Unity , CUCM , IM&Presence , Gateway and Cisco Unity Connection server.

·      Have been involved in successful OJT (On Job Training) to few batches.

·      Demonstrated about the Cisco Products to various internal/external clients in Cognizant.

·      Made many Technical documents for Internal Cognizant team.

·      Have been very instrumental in Cisco cluster Migrations.

·      Implemented numerous major changes for Cisco Call Manager, Cisco Unity, Cisco UCCX , UCCE , CUCM , IM&Presence , CME , CUE and Gateways.

·      Been instrumental in many critical issues which saved a lot of revenue to the company.

·      Employee of the year 2014 in Cognizant for my work in healthcare Project transition.

·      Cognizant Frontica Pune and Frontica Finance Chennai Location Voice was built by me .

 

Tools :

§  Service Now (Ticketing Tool) , Remedy , RTMT   , HP ticketing tool , JIRA

 

Education:

 

 

Year

Institute/University

Degree/Examination

2006

Nagpur

Bachelor of Engineering - Computer Technology

2001

                        Andhra Pradesh state Board

Higher Secondary(12th)

1999

                        West Bengal state board

Class X – SSC (10th)

 

Information