Description

Summary

Highly motivated and results-oriented Head of Operations with more than 20 years of experience in service sectors, driving operational excellence, optimizing processes, and achieving ambitious business goals. Proven ability to lead and manage cross-functional teams, implement strategic initiatives, and deliver bottom-line improvements. Possesses exceptional communication, problem-solving, and analytical skills. Seeking a challenging leadership role in a dynamic organization.

Skills

                                                                  

• Leadership: Proven ability to build, motivate, and lead high-performing teams.
• Operations Management: Expertise in optimizing processes, resource allocation, and efficiency.
• Strategic Planning: Strong analytical and problem-solving skills to develop and implement strategic initiatives.
• Communication: Excellent written and verbal communication skills with the ability to effectively communicate with all levels of the organization.
• Project Management: Proven ability to manage projects from conception to completion on time and within budget.
• Computer Skills.

 

 

 

Experience

Head of Operations | 01/2022 - Current

G4S Qatar - Doha, Qatar

·      Manned security services, G4S Qatar

·      Overall responsibility for MSS Operations

·      Implementing effective processes and standards

·      Managing customer service and ensuring customer retention

·      Overseeing compliance with regulations

·      Reporting on operational progress

·      Manpower Management

·      Provide inspired leadership for the organization

·      Make important policy, planning, and strategy decisions

·      Develop, implement, and review operational policies and procedures

·      Assist HR with recruiting when necessary

·      Help promote a company culture that encourages top performance and high morale

·      Oversee budgeting, reporting, planning, and auditing

·      Work with the board of directors to determine values and mission, and plan for short and long-term goals

·      Identify and address problems and opportunities for the company

·      Build alliances and partnerships with other organizations.

·      Mitigated business risks by working closely with staff members and assessing performance.

·      Created effective business plans to focus strategic decisions on long-term objectives.

·      Monitored progress by establishing plans, budgets and measuring results.

Department Head- CASH IN TRANSIT | 11/2003 - 12/2021

G4S Qatar - Doha, Qatar

·      Working for G4S Qatar last 18 years, taken the responsibility as department head (Corporate Cash Service- Cash Service Division) for the last 10 years, with overall responsibility for department performance, managing all business activity (Sales, Marketing, Operation, Staff Training, Invoice, Budget &Targets, Safety & Security, and Fleet Management), Management & Operation

·      Responsible for the overall performance of the business unit

·      Manages the operation team and ensures the projects are executed by the agreed timeframes and service agreement

·      Oversees the day-to-day operations schedule and ensures strict compliance with, security, quality, health, and safety in line with current legislation and organization standard policy and procedures

·      Maintains quality service by establishing and enforcing organization standards

·      Ensures overall efficiencies in all aspects of the operations to minimize operation costs and maximize business profit by developing and establishing efficient operating procedures

·      Drives KPIs to ensure high levels of productivity and customer satisfaction

·      Manpower management

·      Fleet management

·      Financial management directs business unit's operations to meet budget and other financial goals

·      Customer relationship establishes and develops effective business relationships with customers to maintain and improve the organization's image and commercial position

·      Business development

·      Marketing & sales

·      Trained employees on the proper and safe use of equipment and tools.

·      Created a culture of empowerment and innovation for employees to promote engagement.

·      Hired, trained and coached employees to deliver world-class customer service.

·      Supervised a 200-member team of departmental managers and monitored performance.

·      Improved department operations and reduced costs by implementing full cost control.

·      Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue-generation opportunities.

·      Worked closely with sales associates to complete tasks.

·      Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

·      Balanced workloads to meet targets without overtaxing employees.

- Public Relationship Officer | 09/2002 - 07/2003

National Medical Industrial - Cairo, Egypt

Public Relationship Officer | 06/2000 - 04/2002

Universal Group - Cairo, Egypt

Sales Officer | 09/1999 - 05/2000

AROPET - Cairo, Egypt

Education and Training

HELWAN UNIVERSITY - Cairo | Bachelor of Arts & Education

Geography, 06/1999

Completed Courses:

 

- Marketing & MBA Introduction

- CFM – Certified Facility Manger Preparation Course (Excellence Training Centre, Doha)

- PMP - Project Management Professional

- PMP Change Management Course.

- Customer Satisfaction Course

- Pricing Strategies Course

- Mini MBA in Entrepreneurship

- Creative Leadership Skills Course

- Risk Assessment Course

- Successful- Manager Course

- Benchmark Course

- Cost and cash Flow Management

 

Awarding

Awarding for Recognition of Outstanding Performance & Loyalty (G4S Qatar - May 2018)

 

Languages

Arabic : First Language :

English :                                                                                        C1

 

Advanced :

 

 

Driving License

·      Holding Qatari Driving License

 

Personal Information 

·      Date of Birth: 07/06/1977.

·      Nationality: Egyptian.

·      Marital status: Married.

·      Address: Doha, Qatar

 

 

LinkedIn Profile

·      www.linkedin.com/in/reda-ibrahim-bShow number9279232/

Information