Description

 

• Expert in IT Hardware and Up to dated knowledge.
• Excellent problem-solving skills.
• An Expert on customer relationships.
• Willing to work under any circumstances and Ready to join immediately.
• Ready to allocate any location.
• 8.6 Years experience in IT Hardware field including GCC, can able to speak Arabic, English and couple of Indian Languages.
• Sound knowledge about HP & Dell Service procedures including ordering spare parts in OPT/ SR-Dash or C-DAX System.
• Expert in Troubleshooting and ordering required spare parts and its procedures of all HP & Dell Machines.
• Expert in hardware of HP Printers, Plotters, HP Elite Desk, HP Elite book, Probook, Dell Inspiron, OptiPlex Desktops, Latitude, Vostro,  and all HP & Dell machines.

Systems Administrator Skills 

• Provide exceptional customer service via phone, in person, and email as appropriate
• Resolve 2nd level site support issues including second level troubleshooting connectivity, mobile devices, hardware and software issues
• Troubleshoot corporate equipment connecting to the LAN and WAN including VPN and remote users
• Develop, document and revise SOP procedures and knowledge base articles as needed
• Perform user administration duties
• Travel to jobsites and offices
• 5 years of experience as a Site Support Analyst and same in hands-on experience working in end-user desktop support role
• Microsoft Office Knowledgebase including Office 365
• Microsoft operation system Knowledgebase
• Microsoft Windows Servers Knowledgebase
• Perform work on ADU&C
• Remote Desktop support
• Web based ticketing systems (basic knowledge), logging customer/employee queries
• Advanced printer / peripheral device troubleshooting
• Install, modify, and repair computer hardware and software
• TCP/IP, DNS and DHCP knowledge
• Remote support for handheld smartphones and tablets
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mousses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Information