Description

Customer Service and Claims Operations Professional

 

✈️ Customer Service Assistant at Jet Airways | 2 years of experience

📞 Claims Operations Senior Specialist at Marsh and Mclennan company (MMC) (Current role) | 4 years of experience

 

Welcome to my profile! I am a dedicated and results-driven professional with a strong background in customer service and claims operations. With a total of 6 years of experience, I have developed a comprehensive skill set and a deep understanding of providing exceptional service in the airline industry and insurance sector.

 

✈️ Jet Airways (Customer Service Assistant) - During my tenure at Jet Airways, I honed my customer service skills while assisting passengers with their travel needs. I ensured a smooth and pleasant experience for travelers by addressing inquiries, resolving issues, and providing support throughout their journey. Through my proactive approach and ability to handle challenging situations, I consistently exceeded customer expectations and contributed to the overall success of the airline.

 

📞 MMC (Claims Operations Senior Specialist) - As a Claims Operations Senior Specialist at MMC, I played a pivotal role in managing and optimizing claims operations for a diverse portfolio of clients. I collaborated closely with internal teams, clients, and external stakeholders to drive efficiency, accuracy, and compliance within the claims process. I conducted thorough investigations, analyzed data, and implemented effective solutions to mitigate risks and minimize financial loss. Additionally, I provided guidance and mentorship to junior team members, fostering a collaborative and high-performing work environment.

 

Throughout my career, I have demonstrated strong interpersonal and communication skills, which have allowed me to build meaningful relationships with clients, colleagues, and stakeholders at all levels. I am known for my ability to adapt to dynamic environments, prioritize tasks, and deliver results within challenging timelines. My attention to detail, analytical mindset, and passion for continuous improvement have consistently contributed to operational excellence and customer satisfaction.

 

I am now seeking new opportunities where I can leverage my expertise in customer service and claims operations to drive organizational success. If you are looking for a motivated professional with a proven track record, please don't hesitate to reach out. Let's connect and explore how we can collaborate to achieve our goals.

 

 

 

 

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