Description

• Managing the Front Office, Recreation, and the Sustainability departments.

• Trains, cross -trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly   communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel's commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. • Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P 's special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.

• Maximize the guest satisfaction on the social media and the tour operators awards as follow;

 

1-     TripAdvisor "Certificate of Excellence" Award 2010- 2015.

2-     Certificate of Excellence Hall of Fame 2015- TripAdvisor.

3-     TripAdvisor's - "Travelers Choice Award 2010-2015 Top 25 Hotels (Egypt) " - Rank #10 - Luxury Category.

4-     TripAdvisor's - "Travelers Choice Award 2010-2015 Top 25 Hotels (Egypt) " - Rank #5 - Romance Category.

5-     TripAdvisor's - "Travelers Choice Award 2010-2015 Top 25 Hotels (Middle East) " - Rank # 8 - Romance Category.

6-     TripAdvisor's - "Travelers Choice Award 2010-2015 Top 25 Hotels (Middle East) " - Rank #21 - Luxury Category.

7-     TripAdvisor's Best Service Award – 2010-2015.

8-     TripAdvisor's Top Hotels Award -2010-2015.

9-     TripAdvisor's - "Travelers Choice Award 2010-2015 Top 25 Hotels (Egypt) " - Rank #14 - General Impression Category.

10-  TripAdvisor's - "Travelers Choice Award 2010-2015 Top 25 Hotels (Egypt) " - Rank #7 - Best Service Category.

11-  TripAdvisor's - "Travelers Choice Award 2010-2015 Top 25 Hotels (Middle East) " - Rank #15 - Best Service Category.

12-  TripAdvisor's Luxury Award 2010-2015.

13-  TripAdvisor's Top Romance Award 2010-2015.

14-  HolidayCheck's Quality Selection for 2010-2014.

15-  Zoover Award – 2014.

16-  Thomson/First Choice Gold Medal/Award – 2010-2014.

17-  Gulet Hotelo – Egypt -2012.

18-  Gulet Hotelo - 100 best hotels – 2010.

19-  Guete Siegel Reisen.de – 2010.

 

 

 

¬ In addition to the Sustainability awards as the hotel Environmental Coordinator as well:

 

1-     ISO 14001 – 2009-2015.

2-     Travelife gold award – 2010-2016.

3-     Green Star Hotel award 2012 (5 stars).

Information