Description

Technical Support & Troubleshooting

 

▪ Responding to technical issues via phone and email

 

▪ Diagnosing hardware and software issues.

 

▪ Resolving technical problems related to operating systems, networks, applications, and devices.

 

▪ Providing support for common office tools, email systems, and productivity software.

 

System Installation & Configuration

 

▪ Installing and configuring new software, hardware, and network systems.

 

▪ Setting up user accounts and permissions.

 

▪ Ensuring that new devices and systems integrate smoothly into the existing infrastructure.

 

User Training & Support

 

▪ Providing end-user training for software and hardware.

 

▪ Helping users understand how to maximize productivity tools.

 

▪ Giving assistance for personal technology setups (like remote workconfigurations).

 

Network Management & Monitoring

 

▪ Monitoring the performance of computer networks and systems.

 

▪ Configuring routers, firewalls, and switches to ensure secure and efficient network operation.

 

▪ Identifying and troubleshooting network problems (e.g., slow connections, security vulnerabilities).

 

Security Management

 

▪ Ensuring the organization’s data is secure and that systems are protected from cyber threats.

 

▪ Implementing security protocols such as firewalls, encryption, antivirus software, and updates.

 

▪ Performing regular security audits to ensure compliance.

Documentation & Reporting

 

▪ Creating detailed reports on system performance, issues, and resolutions.

 

▪ Keeping track of IT assets (hardware and software).

 

▪ Documenting common troubleshooting steps and solutions for reference.

 

Backup & Recovery

 

▪ Ensuring that regular backups are performed for critical data and systems.

 

▪ Testing recovery plans to make sure they work when needed.

 

▪ Helping restore data after a system failure or disaster.

 

Collaboration with Other Teams

 

▪ Working with other IT teams (e.g., developers, network administrators) to resolve complex technical issues.

 

▪ Assisting with the implementation of IT projects and system upgrades.

 

▪ Providing input on system improvements and upgrades.

 

Remote Support

 

▪ Providing support to remote users and helping to set up and troubleshoot remote connections.

 

▪ Configuring VPNs and remote desktop solutions to ensure secure access.

 

Hardware Maintenance

 

▪ Installing, maintaining, and repairing computer hardware (e.g., desktops, laptops, printers).

 

▪ Troubleshooting and replacing faulty hardware as needed.

 

▪ Keeping an inventory of spare parts and hardware resources

Information