Description

Work experience IT (Support) Goodwill Computers And Electronics Trading W.L.L ( Qatar)

1. Responsible for resolving the laptop repair/ spare parts replace related issues.

2 Desktops, Laptops, Hard wares supports Networking and switches knowledge

3.Working with Service Desk and other tools for ticket assignment process.

4 Network setup and sharing config IPS  Responsible for Wi-Fi/ and Router installation

5. Software’s installation /Microsoft/server/windows

6. Experience in backup & storage

7. Knowledge in MS office suite -firewall antivirus and security knowledge

8. Hardware and software testing configuration and installation 9.PC, server, network and network software problems support to the devices such as printers

10. Strong customer services and problem solving skills

Network Administrator Eduquity Career Technology Pvt.Ltd. ( Hyderabad) 8-January-2015 to 31-January-2020

Asst.Network Engineer Costal Broadband Online Services Pvt.Ltd (Tanuku) 20-Auguest-2020 to 31-May-2021 

Responsible for resolving the Network related issues.  Working with Service Desk and other tools for ticket assignment process.  Responsible for documenting the cases about issue, action plan & resolution.  Commutating with customers via phone and email.  Knowledge on Monitoring tools: Wire shark, Net Mon Technical Skills:Hardware:  PC assembling and dissembling and troubleshooting.  Installation of Application Software and Anti-virussoftware.  Installing all kinds of printers,scanners and webcam etc.  Installing and working with hard disk drives, modems and drivers.  Maintaining data back-up of desktops and laptops.  Troubleshooting Hardware and Software problems in Windows 7, Windows XP Operating system

Information