Description

Professional Work Experience

Organization: Deloitte Haskins and Sells India Pvt. Ltd

Location: Bangalore, India     

Role: IT Technical Support Engineer -Resident Onsite

Period: Feb-2015 to Oct-2017    

Organization: Indus Motors Company Pvt. Ltd

Location: Vadakara

Role: Desktop Support Engineer

Period: Jul-2014 to Jan-2015

 

 Responsibilities

                  

Ø  Installed, configured, and maintained the functionality of company computer systems, together with peripheral appendages and software.

Ø  Giving proper response to the communication mails and calls

Ø  Resolving issues through remotely using SCCM and Skype for business

Ø  Responsible for ADS User and Computer account management.

Ø  Installation and troubleshooting of MS Office 2010,13 and O365

Ø  Installing and configuring company applications and MDM software

Ø  Configuring, managing and monitoring Network Devices.

Ø  Providing support for maintains and up gradation of network devices and peripherals

Ø  Internet and LAN configuration, troubleshooting

Ø  Installing and updating Antivirus in closed interval

Ø  Manage shared folder and devices through permission

Ø  Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.

Ø  Configuring and troubleshooting  IP Phones

Ø  Installing and troubleshooting VPN applications

Ø  Hardware replacing and upgrading for Desktops and Laptops

Ø  Proactively monitoring and resolving the issue within the given SLA.

Ø  Installation, Configuration and Troubleshooting of Local and Network Printers

Ø   Supporting and arranging meeting rooms.

Ø  Installation, maintaining and testing CCTV devices.

Ø  Handling asset implementation and stock inventory

 Key Strength

Ø  Ability to learn new technologies & adapt to new surroundings abruptly

Ø  Ability to work under pressure and meet deadline

Ø  Punctuality & dedication towards work

Ø  Creativity & Imaginative Power

Ø  Productive working relationships with clients and staff

Ø  Believe in teamwork

 Technical Skill 

Ø  OS installation: - Win XP, Win Vista, Windows 7, Win 8, Win10 and Win Server 2008, 2012 and 2016

Ø  Installing and configuring Active Directory Win 2012 Server

Ø  Configuration of ADDS, DNS, DHCP And Group policy management

Ø  Assembling, hardware up gradation and troubleshooting of Desktops 

Ø  Configuration knowledge of Cisco switches and routers.

Ø  Knowledge of VLAN configuration with VLAN trunk and VLAN Access mode.

Ø  Ability to configure and troubleshoot RIP V1 & V2, EIGRP, IGRP and OSPF routing protocol and NAT

Ø  Remote desktop and Remote assistance

Ø  Sharing folder, sharing device & Printers.

Ø  Expert in resolving software and hardware issues of Client machine

Ø  Installation, configuration, integration, testing and Maintenance of IP CCTV.

  Certification and Course Completed

Ø  MCSE 2012 -  MC ID: Show number14086747

Ø  CCNA

Ø  HARDWARE AND NETWORKING

Information