Description

I am an experienced Administrative Officer and Document Controller with a Postgraduate Diploma in Strategic Management and Leadership and a Bachelor’s Degree in Business Administration. I have a proven track record of managing demanding schedules and overseeing comprehensive office administrative tasks. Adept at executing appointment management and effectively handling internal and external communication, I am a highly motivated, self-reliant professional with an exemplary work ethic and a positive attitude. I exhibit exceptional flexibility, strong team collaboration capabilities, and outstanding organizational skills. Recognized for maintaining order amidst multiple priorities, I am always ready to shoulder additional responsibilities in pursuit of team objectives.

Career Experience

Company: Metito Overseas Qatar W.L.L

Duration: Apr 2018 - Present (6 years 3 months)

Administrative Assistant / Document Controller

• Conducting rigorous crosschecks of invoices received from manpower suppliers responsible for the entire Operation and Maintenance Department.

• Generating and disseminating correspondence memos.

• Overseeing HCMS systems, including tasks such as updating employee profiles, managing benefits, vacations, and final settlements.

• Establishing and sustaining an organized filing system dedicated to employee records.

• Orchestrating the disbursement of cash salaries for over 200 temporary employees and assisting with salary inquiries for permanent staff.

• Offering valuable information by addressing employee questions and requests.

• Effectively resolving a spectrum of employee concerns, encompassing salary, personal matters, accommodation, and financial issues.

• Maintaining an up-to-date employee roster.

• Issuing formal warning letters when necessary.

• Managing the onboarding of new employees, processing resignations, and handling terminations.

• Conducting comprehensive induction programs for incoming staff.

• Accurately calculating and submitting overtime records for a workforce of 1200+.

• Creating travel itineraries according to management preferences.

• Managing credit card statements and making payments.

• Procuring office supplies.

 

Company: MediGain Medical Billing (Sri Lanka)

Duration: Jan 2016 - Jan 2017 (1 year 1 month)

Associate Trainee

• Safeguarding the confidentiality of USA Doctors' information.

• Identifying and tracking delinquent accounts using computerized systems.

• Documenting details about customers' financial standings and collection activities.

• Receiving payments and accurately recording them in customer accounts.

• Managing Claims and Billing procedures effectively.

• Administering mail correspondence.

• Overseeing Patient Profiles.

• Ensuring the privacy of both patient and doctor profiles.

 

Company: Daily Mail (Sri Lanka)

Duration: May 2013 - Jan 2014 (9 months)

Marketing Executive

• Customer interaction and support.

• Administering E-Flyer scheduling.

• Processing payments.

• Utilizing MS Office applications.

• Monitoring customer activities.

• Resolving customer disputes.

• Implementing new marketing packages through email marketing.

• Compiling and delivering monthly reports

 

Company: TEAM Construction (Sri Lanka)

Duration: Jul 2012 - Apr 2013 (10 months)

Receptionist

• Administering employee records.

• Maintaining a comprehensive database containing employee information and documentation.

• Supervising corporate email correspondence.

• Composing official letters.

• Coordinating and arranging meetings.

• Documenting and transcribing minutes of corporate meetings.

• Responding to and directing incoming calls to the appropriate departments.

• Booking appointments for the Managing Director.

• Monitoring the attendance of head office staff.

• Overseeing the timekeeping records for head office employees.

• Managing payroll records for head office employees.

• Generating labour working sheets and machinery timing records from job sites.

• Conducting thorough validation of labour working sheets and machinery timing records.

• Managing email communications.

• Resolving conflicts that arise at job sites.

• Preparing purchase order documentation for the company.

• Compiling monthly reports on machinery operations.

 

Skills

• Problem Solving • Willingness to Learn • Phone Etiquette • Prioritisation, • Learning Aptitude • Thoroughness • Teamwork • Proactive Attitude • Organised • Communication Skills • Time Management • Multitasking • Computer Literacy • Customer Service • Data Entry • Microsoft Products • Microsoft Office • HRMS 

Languages

• Bahasa Malaysia  • Hindi  • Malayalam  • Sinhala  • Tamil  • English

Education

• Postgraduate Diploma in Strategic Management and Leadership from Qualfi – Finished 2021

• Bachelor of Arts (Business Administration) from London Metropolitan University - Finished 2018

• Higher National Diploma in Business Management – Finished 2015

Information