JOB CATEGORY
Support Services
EMPLOYMENT TYPE
Full-time
JOB LEVEL
Mid Career
YEARS OF EXPERIENCE
7+ Years
LANGUAGE
English
Jobseeker Gender
Male
Description
AYYAPPA SYAM. C.VIndia
Passport No: - P0627010
Qatar Driving Licensee (Automatic)
Work Visa (Transferrable)
Mob: 00974 5571-8340
Email ID [email protected]
Personal Profile
A motivated, adaptable and Productive MBA Graduate seeking Administrative Position which will utilize the professional skills developed through past work experiences. I have a methodical, customer focused approach to work and a strong drive to see things to the utmost result.
Qualifications
2006- 2008 MBA Finance & Marketing. MG University, India2003-2006 B.Com Cooperation Kerala University, India
Salary Details
Expecting Salary : 6000 QAR
Skills
Languages : English, Hindi, Malayalam
IT Courses Done : Tally 9.1(2006), DOA (2008)
Software Knowledge : JDE, CRM
Work Experiences in GCC v Chitwan Safari Contracting and Cleaning and Hospitality Services
(2017/Aug-Till Date) Customer Service Supervisor cum Jr. Accountant
Ø Provide administrative support services to Manager
Ø Co-ordinate issue of Client and Management reports as requested
Ø Escalate the customer issues
Ø Assist to Senior Accountant
Ø Provide good customer support through 24*7 without fail v Jumbo Electronics LLC UAE, Jebel Ali, Central Services (2013/Oct-2016/Aug) Service Coordinator (Non Technical)/ Asst Supervisor/ Back End Service
z Oversee the operations of SONY, Lenovo, I Life Products
Ø Tracking, updating, coordinating systems and associated data bases
Ø Escalate the customer issues with good final decision
Ø Assistant to Manager/ Supervisor
Ø Provide administrative support services for the Department Manager and site
Ø Coordinate the custody of information and records, filing and record keeping requirements
Ø To provide secretarial helps to supervisor for preparing monthly target reports, Technicians monthly performance report, Claim Report, Oscar Report
z Back Office Operations
Ø Units Collection from Dispatch Executives & Allocation to Technicians
Ø Placing the part order through the system.
Ø Assist Store personnel to get accurate orders, as well as parts issuance.
Ø Closing the calls as per Service Completion.
Ø Help technicians to dispatch, the service finished units
z Customer Service & Dealer Support
Ø To send SMS regarding the units' collection, Work In Progress, Pending cases to customer as well as to dealer.
Ø Provide good customer support through 24*7 without fail.
Ø Send proper Emails to customers as well as to dealers, intermittently.
Ø To make dealer support as well.
z Coordinate Staff
Ø To coordinate staffs for better working environment
Ø Assist staffs to accomplish their goals
Work Experiences in India v Archana Shoe Mart, Kerala, India (2016/ Sept- 2017/July) z Started Own Shop with 12 Staffs and running successfully v Manappuram Finance Ltd, Maharashtra, India (2008/ October- 2013/June) Branch Manager z Escalating the issues regarding Gold Loan business z Create Customer relationships through better servicesz Make a good working environment for both employees and customersz Guided the 13 staffs and look after the activities of the Money Transfer, Insurance, Gold Loan, Gold coin business, and Debenturesz Maintain as well as to report the proper cash balance and the gold stock to head office on daily basisz To arrange review meeting once in a week
References
(1) Mr. Jaishankar Krishnan, (2) Mr. Nasir Miya
General Manager- Service, CEO
Jumbo Electronics Co. LLC, Chitwan Safari Cont....
Jebel Ali Service Centre, Al Mana Tower
Dubai. Doha. Mob: - 00971-55-1235376. Mob: -00974-77619181
Information
