Description

Personal Profile
Full Name: Amar Amiour
Date and place of birth: 08/22/1980.
Gender: Male.
Civil statute: Married.
Location: Doha, Qatar.
Phone Number: Show number0097466283948
Email ID: [email protected]

Career Summary:

 IT System Support and Administration.
 IT Project Management and Network Systems Administration.
 Technical writing.

 Work Experience:

 November 2018 until today: Algeria Sales and Marketing representative at VIZOCOM
“VSAT Internet Access provider”.
 July 2018 until November 2018: Assigned to IT Department “France AstraZeneca’s
Factory” for DRP, DATA integrity, and Technical writing Tasks.

Job Description:
❖ Service delivery for France “Dunk irk” site operations:
 Data Integrity for Industrial Work-Stations
 Perform DRPs “disaster Recovery Processes” for
 Laboratory.
 Analyst and Knowledge base writer before and after
 Knowledge base Creation for different running projects.

February 2016 until July 2018: IT Architect at AstraZeneca Algeria.

.

Job Description:

❖ Service delivery for future site operations:
 To define volume of provided services regarding business needs
 Participate in the work on network & hosting design
 Work with general contractor infrastructure installation, server room and switch
rooms facilities, (climate, UPS, security).
 Oversee the execution of works & quality check
 Control the handover from general supplier to AstraZeneca
❖ Prepare site to BAU “Business as Usual”:
 Contract & manage local suppliers
 Create a local and global support model.
 Act as local IA & IT security manager
 Create IT security and service-related policies, SOPs,
 Instructions and more.
 Perform user acceptance tests regarding IT Infrastructure.
 Prepare end user computing.
 Work with AZ and non‐AZ Security and other related systems.
 Provide second line support
April 2014 to February 2016: External IT SUPPORT at Astra Zeneca UK LTD
Algeria.
January 2012 April 2014: IT First LINE SUPPORT multiples Multinational companies
“Sanofi Aventis, Novo Nordisk A/S …”.

Job Description:
 Diagnostic and find solution for incidents on
 workstations environments including Windows Microsoft Office, Mobility solutions and
or full web Apps.
 Asist users by remote control or directly on their work-station.
 Create/Assign/Resolve tickets and eventually escalate to global support
groups.

 Installation configuration and administration of new
 devices including mobile ones.
 Take care of the infrastructure functionality and continuity and raise
unresolved incidents to the Global support groups.
 Follow up and maintenance of all IT and network Equipment
 Troubleshooting network issue “CISCO VPN….”
 Support users on worldwide Visio Conferences,

 Marsh 2011/August 2011: IT help desk at MOBISERVEHOLDING “Sevitec”.
 May 2007 /November 2009: Administrator installer, VSAT. (First Mark Network) at
multiples Multinational companies.

Education:
1995 to1998: Technical studies at “Ibn El Haithem”
Technical High School”: High school Diploma “Technical”.

1998 to 2001: Mechanical Engineering at “University Of
BOUMERDES” in Algeria.

2002 to 2005: Information Technology at “the Algerian
Chamber of Commerce and Industry”.
Diploma of “Senior IT Technician (hard/soft/networking”.

Certifications & Achievement:

 Certified Global REMEDY “Novo Nordisk Denmark”. Certified Manage-Engine from
 NovoNordisk A/S.
 Certificate of course completion “Windows 7 & Office 2010.
 CCNA1-CCNA2 “Academy”.
 Afaria Administration “Remote Mobile Device Management tool”.
 Configuration and Administration of Mobile device.
 GOLIVE of ONEDEVICE Project and IOSELAS app at Novo Nordisk A/S.
 GOLIVE of Workday for AstraZeneca.
 GOLIVE for New support Model “Service Desk”.
 Migration and Administration of: “Windows XP/7/10/Office 2007/2010/2016.
 Air Watch Administration at AstraZeneca “Remote Mobile Device Management tool”.

 Certified Service Now from AstraZeneca for local and global issues.

 Languages:
 English
 French
 Arabic.

Information