Description

Administration and Marketing Coordinator

The Merchants Trading WLL, Doha, Qatar

Leading producer and supplier of uniforms

April 2015 till date

• Allocating and distributing work within the team, assigning requirements as per

   Priority, target setting, quality checks, corrective action, issue handling and closing cases.

• Ensuring efficient support services operations.
• Operate within the business budgets and control operating costs
• Providing administrative services for entire group
• Organize meetings and contribute to set up monthly sales targets of the organization.
• Maintaining Sales Register, Petty cash.
• Preparing work schedules, Salaries & Incentives to staff.
• Preparing weekly reports showcasing the performance of every individual.
• Receiving utility bills( including electricity, water), checking correctness
• Ensure high standards of data protection and confidentiality.
• Ensure compliance with internal & external guidelines
• Reporting monthly sales activities of team to center Head and Head office
• Attending and preparing minutes of meetings.
• Making goodwill visits to client sites.
• Regular communication to the team as a main point of contact.
• Involve with the coordination and implementation of office procedures

 

 

 

Credit Assessment Officer (Personal Loans)

ANZ Support Services India Pvt Ltd

Australia and New Zealand Banking Group, Leading Bank in Asia Oceania

March 2014 to July 2014

• · Process/ verify Personal Loan applications which include Income Verification, Validation of Other Financial Institution Documents for Debt consolidation and/or other related documents as per the requirement. Voice contact with Broker/Branch to obtain additional information when required.
• · Perform compliance checks in regulation with ANZ policies & procedures
• Ensure customer is complying to ANZ terms & conditions prior to moving the file  
• · Provide continuing liaison with Broker/Branches/Onshore teams  through to final resolution
• · Develop sound relationships with ANZ customers & staff by maintaining two-way communication
• · Keep customers informed of progress in accordance with current processes
• · Perform administrative functions following research, investigation and pre-assessment
• · Update information on relevant systems accurately to reflect customer details.
• · Provide the highest possible level of customer service by ensuring all duties are processed in an accurate and timely manner to meet or exceed customer expectations.
• · Develop sound, ongoing relationships with all customer groups through effective communication

 

Business Support Executive (Executive assistant)

Brickwork India KPO

Leading KPO,

December 2011 till December 2012

Assisting global leaders (Business Development, External affairs and communication) of Pfizer Pharmaceuticals, USA. 

• Communicate regularly with clients through email, phone or messaging and help them plan and execute deadline - based projects., perform internet research through public domain and paid sources and provides summaries and reports on findings, maintain client profiles on social networking sites such as Twitter, Face book, Linked In, etc.
• · Mailbox management: Managing group mailbox and handle mailings as per instructions.
• · SharePoint: SharePoint administration, reconciling folders, creating sub-sites, document libraries and uploading documents.
• · Calendar management: Managing calendar and fixing up meetings through WEBEX
• · Expense report: Create expense reports on GCE/ARIBA/SAP
• · Travel Planner: Handle travel arrangements.
• · Tracking payments to vendors in Computron
• · Managing Electronic fax system
• · Document management: Creating and modifying excel spreadsheets and PowerPoint slides
• · Transcribing documents to word documents.
• · Prepare minutes of meeting.
• · Budgeting: Maintaining a spreadsheet for the budget tracker with columns for monthly invoices, project descriptions, organization sheet and revised budget.
• · Mentoring and Training: Mentor and Trainer (soft skill, telephone etiquette and email etiquette) for new joiners.

 

Applications:

MS Office – Word, Excel, Power Point, Outlook

Concur - Travel Connect & Expense

ARIBA Spend Management

Computron

Pegasus

WEBEX

People Cube Resource Scheduler

Peoplesoft HRSource

 

Administration Executive

Amazing Holidays, Bangalore

Tour and Travel Operating Company

June 2009 to November 2011

• · Arranging meetings for the team
• · Organizing internal & external catering
  • Dairy management for the teams business rhythm
  • Assisting in desk moves
  • Assisting new starter integration
  • Arranging travel for senior team members
  • Stock control and Ordering stationery
  • Submitting Expense reports for senior team members
  • Collating and producing reports
  • Maintain Function/ Programme systems, including data management
  • Producing and updating slides for project reviews
  • Organizing team events
  • Regular communication to the team as a main point of contact
  • Security- Having responsibility for the manifold and key safes. Making sure and regularly checking the sign out procedures is being adhered to.
  • Being responsible for keeping photocopiers and printers
  • Involve with the coordination and implementation of office procedures.

 

Escalation Officer (Microsoft Customer Service, Voice) for North America

Convergys India Services Pvt Ltd

Business process outsourcing company based in USA

September 2006 to May 2009

• · Provide highest level customer support
• · Clarify customer requirement: meet customer commitments in a timely fashion. Confirm customer understanding of the solutions and provide additional customer education. Prepare complete and accurate customer file.
• · Utilize all possible options to conduct thorough research and consequently work to provide resolution in the shortest possible time.
• · Proactively and professionally participate in designated open forums to ensure exchange of intellectual property between groups, sites and/or clients.
• · Communicate effectively with individuals (teams in the program) to ensure high quality and timely expedition of customer requests. Apply mentoring abilities via written feedback for the knowledge betterment of frontline SE.

Achievements

• · Twice awarded the best customer service representative based on customer survey.

 

 

Customer Service Executive (Microsoft, Voice) for North America

CLI3L India Services, Bangalore

Business process outsourcing company, joint venture of ITC India and ClientLogic USA

March 2005 to August 2006

• · Provide frontline customer support (Voice) for North America

 

 

Projects Completed

 

Maersk Sea land India Pvt Ltd, Mumbai

Shipping wing of renowned AP Moller/Maersk group Based in Denmark

July 2001 to October 2001

• · Developing a database of customers by specific codes and involved scanning the customer code database, data table updating.
• · Calling the top thousand customers to verify and prepare their communication profile.

 

Academic Credentials

 

• · BSC Fisheries, Mahatma Gandhi University

June 1999 with 67% marks.

• · Certificate in E-commerce, APTECH

 

 

 

Strengths

 

• · Highly committed and strong work ethic.
• · Fast learner and diligent worker.
• · Confident public speaker and good presentation skills.
• · Able to work in various situations individually or as part of team
• · Flexible and able to adapt to different environments.

 

 

Personal Details

 

• · Date of Birth: 31/12/1977                                                             
• · Languages known: English, Hindi, Malayalam, Tamil.

 

Passport Details

 

Nationality: Indian

Number: LShow number7726723

Date of Issue: 13/03/2014

Date of Expiry: 12/03/2024

Information