Description

Company        :               GENPACT INDIA

Job Role           :               Trainer / HR cum Admin Executive

Duration         :                6 Years (May 2008 TO 7th March 2014)

Key Responsibilities

• Training new employees with product related activities on software and company profile.
• Screening phone calls, emails, letters and personal visits.
• Giving a welcoming atmosphere to clients, visitors and providing them with detailed information.
• Developing reports for senior HR Officers on staff sick leave, absences and holiday leave.
• Inward all Incoming documents like Invoice, Quotation and Letters.
• Travel arrangements & organizing accommodation for senior managers.
• Managing and updating Interviews to new employs.
• Managing telephonic first level interviews.
• Receiving and sending couriers.
• Managing employee’s information files and resumes.
• Completing all tasks in a timely, organized and professional manner.
• Setting up, monitoring and then tracking employee probationary periods.
• Assisting HR’s on team briefing.

GECIS, Hyderabad

Overview of the dept.:

As an associate was on calls collecting on delinquent accounts for RCF Outbound (Retail Consumer Finance) customers for GE money bank of customers in the US for Early Stage accounts and later moved to Late Stage Collections.

Roles played as a Process Associate

• Make outbound collection calls.
• Always Worked as a part of the team to attain business objectives
• Train & Mentor new hires within my team -Assisting new members with suggestions to achieve set goals, helping them initially with issues 

Achievements as a Process Associate

• Appreciated by the Business Unit for collecting 150% against the target
• Received best PA award on various occasions

 

OTHER ACTIVITIES          

• Online Trainings SPOC
• Participate in a group call with the Business Unit, with regards to process feedback.
• Team Outing SPOC
• HR Catalyst
• Train new Hires 

ACADEMIC CREDENTIALS

Information