Description

Position- Back Office & Customer Service Agent ( Girls Only)

Language - English (Arabic Plus)

Salary - QR 6,000

Experience - At least 3 years in same area (Banking experience will be plus Advantage)

Send your CV on - [email protected]

General Description

Interact with customers to provide and process information in response to inquiries, concerns and requests about services.

Main Job Tasks and Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• manage customers' accounts
• record details of inquiries, comments and complaints
• maintain customer databases
• communicate and coordinate with internal departments
• provide feedback on the efficiency of the customer service process

Key Competencies

• interpersonal skills
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation

Information

Location