Professional Profile

 Raouf Yousfi

R e s t a u r a n t M a n a g e r

Profile F&B Restaurant Manager Details Experienced and effective Restaurant Manager adept in all aspects of successful restaurant management. Bringing several years of industry experience and expertise in managing staff and restaurant functions. Equipped with a diverse and promising skill set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the food service industry, and eager to bring my years of experience and growth to another flourishing establishment.

Experience

• 2010- 2016

- Manoushee Street Restaurant - UAE- Dubai City

- Restaurant Manager

• Absolute guest satisfaction and exceed guest expectation.
• Adhere to company standards and service level to increase sales and minimize costs including food beverage, supply and labor cost.
• Ensure positive guest service in all areas responding to complaints.
• Ensure that proper security procedures are in place to protect employees, guest and company assets.
• Follow up opening duties, closing duties according to the restaurant policy.
• Maintained safe working and guest environments reducing injury and incident risks.
• 2016 - 2020

- Bait Al Mandi Restaurant -UAE- Dubai City

- Restaurant Manager

• encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Follow up any update regarding to food and beverage recipes.
• Responsible for collecting payment (cash, credit) to the accounting department.
• Served as a friendly, hardworking, and punctual employee.
• Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• 2020 - 2022

- Darash Hotel And Restaurant - UAE-Sharjah City

- Restaurant Manager

• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Analyzed operations to improve restaurant efficiency and service levels.
• Established safe and secure dining environment with strong sanitation standards.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
•  Maintained safe workingand guest environments, reducing injury and incident risks.
• Communication with the F&B Director regarding daily operation report, restaurant issues and weekly schedule.
• Follow up daily target in contrast with daily sales plan, organizing marketing event.
• Assisted senior kitchen staff in preparing high-volume customer orders to exact.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Improved hygiene standards by consistently demonstrating best practices and reporting non-compliance to senior staff.

- CLOUD KITCHEN EXPERIENCE

Long Experience with Talabat/Zomato/Deliveroo /Careem/Eat Easy/Munch ON/Chat food/Go Food.