Professional Profile

A multi-skilled, talented and highly motivated, enthusiastic and committed individual with the ability to integrate and balance diverse function and handle work. Am aspire to acquire a better and strong job designation as a waitress or Receptionist in your well-known organization where I can utilize my professional skills and abilities to clock security service. I wish to enhance my skill-sets and prove an asset to the company. 

EXPERIENCE

NOC ENGINEER DUTIES

➢ Use of solarwinds network performance monitor with features like the Troubleshooting and

support Active diagnostics, Network flow Traffics Analyzer and others to ; Oversee network

performance and capacity.

➢ Identify potential network problems and alert the correct personnel.

➢ Diagnose network errors.

➢ Troubleshoot network issues.

➢ Track and document network errors.

➢ Use of the OTRS Ticketing system to raise tickets on all incidents and complaints.

➢ Review log report and alerts.

➢ Monitoring server backups.

➢ Making sure that disaster recovery protocols are followed.

➢ Create incidents reports.

➢ Communicating with site technicians or third parties responsible for resolution.

➢ Track issues through the resolution.

➢ Use of IT Service Management Ticketing System (ITSM) to pull all tickets created for accounts.

CUSTOMER ENGAGEMENT REPERSENTATIVE

➢ Resolve product and services problem by clarifying the customers complaints.

➢ Determine the cause of the problem, select and explaining the best solution.

➢ Attract potential customers by answering product and service questions, suggesting

information about other product and service.

➢ Ensuring customers receive adequate level of service or help with their questions and

complaints /concerns within the frame work of smart Infraco objective and practices.

➢ Tracking and documenting all defects and resolutions in details through designated ticketing

system.

CUSTOMER SERVICE REPRESENTATIVE

➢ Managing large amounts of incoming calls.

➢ Identifying and assess customers’ needs to achieve satisfaction.

➢ Building sustainable relationships of trust through open and interactive communication.

➢ Providing accurate, valid, and complete information by using the right methods and tools.

Resolve customer complaints via phone, email, mail, or social media.