Professional Profile

                                                                                    Jissu joseph

                                                              Mob:Show number66403161

Desktop/Laptop Support

• Hardware Replacement & Upgradation: Components like motherboards, SSDs, RAM, SMPS, cooling fans, etc.
• MS Windows Installation: Installation and patching of various Windows versions (XP, 7, 8, 10, 11).
• Data Recovery: Recovery and restoration of files using third-party software (requires a functioning hard disk).
• Backup Solutions: Backup and restore processes for Windows and third-party software.
• Windows Imaging: Imaging Windows through built-in or third-party software.

Photocopier, Printer, Plotter, Scanner Support

• Installation & Troubleshooting: Setup and troubleshooting of printers, photocopiers, plotters, and scanners.
• Network Configuration: Installing plotters and scanners in a network environment.
• Scan Folder Configuration: Setting up and troubleshooting scan folders on networks and server and desktop .
• Custom Scan Folder Setup: Configuring scan folders per company requirements (desktop, email, network scanning).

Software Support

• Software Installation & Support: Installing and supporting basic software (MS Office, Adobe Acrobat Professional, Photoshop, CorelDRAW).
• Construction Software Troubleshooting: Installation and troubleshooting of software like Autodesk AutoCAD, Primavera,Revit,SAP,SAFE ,ETABS,…etc
• Antivirus Installation: Local and network-based antivirus setups.

Hardware Troubleshooting

• Identifying Hardware Issues: Troubleshooting hardware-related problems.
• BSOD & WSOD Troubleshooting: Addressing Blue Screen of Death (BSOD) and White Screen of Death (WSOD) issues.
• Component Replacement: Replacing components such as motherboards, keyboards, touchpads, screens.
• Booting Issues & OS Slowness: Resolving slow operating systems and booting problems.
• Resolvig virus issues .

Email Support

• Email Configuration & Troubleshooting: Setting up and troubleshooting email accounts on mobile devices and desktops (POP, IMAP, Exchange).
• PST Backup & Archiving: Yearly/monthly PST backups for company records.
• Email Settings Knowledge: In-depth knowledge of email rules, calendar management, address book backups.

Server Support

• Windows Server Installation & Troubleshooting
• Active Directory Management: Configuring and managing Active Directory, Setting up Server clients based network, DNS, DHCP, folder permissions, User permission etc.
• Backup and Restore: Files backup and restoration.
• File Server Setup: Installation and configuration of file servers.
• FTP Server Configuration: Setting up FTP servers.
• Server Backup System: Daily and weekly backup system configuration.
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Networking

• Basic Networking Knowledge: Understanding network devices and configurations.
• Cable Crimping: RJ45 & RJ11 crimping for various cable types (Cat 5, Cat 6).
• Network Performance Issues: Tracing network slowness and resolving issues like looping.
• Firewall & Router Configuration: Configuring firewalls, routers, access points,time attendances,CCTV.

Telephone Support

• Digital & Analogue Phone Configuration: Setting up analogue &Digital phones and assigning extensions as required.
• Troubleshooting Lines: Repairing office analogue and digital lines.
• Working Technology and knowledge of IP Phone System
• Termination and configuration of analogue Exchange system

 

 

Other Work

• Mobile Phone Data Management: Backup restoring applications and data migration between Android/iPhone.
• IT Budgeting & Surveying
• IT Shifting Services
• Cable Management
• Backup System Configuration in Servers/Networks/Clouds
• Audio video system and digital screen troubleshooting