Ooredoo and their worst servcie
Hello my friends
Just wanted to share with you my experience with ooredoo and how they treat customers and how they offer service with no respect or professional assistance to customers. I write to you my complaint:
Dear Ooredoo
I write this message expressing my deep dissatisfaction for the experience i faced during calling ooredoo customer service. My mosaic tv stopped working and for over a week i have been calling 111 where i choose 2 then 2 then 5 for technical support for mosaic. In this whole 7-9 days each call lasted for about 20-40 minutes of waiting helplessly with no answer from ooredoo at all. I felt terrible for just holding and changing to speaker mode for such a long time. My time was lost, my depression increased, missed football matches cuz mosaic was not working and there was simply nothing i could do. Then i tried to call 111 then 1 then 0 and they helped me and problem solved. How could this big company put customers in trouble and no help is offered or guidance to which number to call to have issues solved??? How could they keep customers in trouble with big provider of tv has no one to serve customers when they have issues. Is this professional!! Same problem occurred today and mosaic stopped working. Message i got is invalid channel id. This time i also tried to call mosaic but same story of no answer! Do you pay salary for people who don't come to work? At least change the setting for us when we call so that we are served as real valued customers and not beggars. I once again remember to call 111 but this time the people there said they couldn't help me and that i was supposed to call mosaic. How can i do that if no one is there to reply??
I write this complain and i hope i will get a compensation which i deserve for being fooled by ooredoo. Maybe an extension of subscription which ends in May can be done, but as for now i need my mosaic to be fixed. My landline is xxxxxxxx, Qat I.D. xxxxxxxxxxxxx
Again i missed the premiere league matches today which was the main reason why i have mozaic.
Im waiting to hear from you
Thanks
xxxxxxxxxxxx
PLEASE CHECK THEIR STUPID REPLY:
Dear Valued Customer,
Thank you for contacting us.
Kindly send us your QID number to check the issue and do the needful
We appology for the inconvinience
Please do not hesitate to contact us for further details.
Best regards,
-----
Now can you tell me what's wrong with this correspondence? it really made me angry and I felt terrible for such a stupid reply. How could they reply with a short email and above that ask for my I.D number which I already mention clearly???? I will go to their office and make another complaint, I know I'm only wasting my time.
