Qtel dilemma !?

Fatimah and EMC , jazka allahu khairan, you guys know , what is going on here ..... and yeah , I was just trying to make a point ..... but like I am told over and over again, if you don't like it go home.....easier said then done.... Allahu musta'an

Umm Salayum,

Plse dont take it so seriously from the guys. It was fun for them. See it in another perspective...

as with Translator suggestions, I am really impressed. Like having the number shown twice and a voice recording saying the number and ask:"Are you sure this is the number you want to credit?" That would be great...and I believe it should be just a piece of cake for good programmers.

You lost QR50, Inshallah you get more than you lost. But I have to admit one thing. I did laugh at Dracula comment.

Finally, I do understand your point about Customer service. I am from London and where else would you find the best Customer Service? Customer service as you said is about satisfying the customer and get him to remain loyal to your services. But few understands what it means.

QR50 is nothing for QL. But the bad mouthing they will get is more damaging than the money they could have refunded you.

May Allah make it easy on you..Aameen! Trust me..I feel ya.Wish there were ways such mistakes could be rectified but sadly technology is still not that advanced in many parts of the globe today. Agree with Translator..

IyshaH..... aweeee, jazaka allahu khairan and amin

May Allaah make it easy for you, may He replace that which He took from you with that which is better. your a wonderful sis (i know you *wink* ) your ease will come soon Insha Allaah.

translator now that is a very good idea.... ask for the number twice , just in case .... for all the "losers" typing in numbers wrong , BAH ..... lol......

does Qtel have a suggestion box anywhere ..... do they even care to know ???!!!

Seriously, Qtel technical people should make these machines ask for the number twice, so that if a typo happens, it will not proceed. I always used online service of Qtel for topup, but it only ask for the number once, which could also fail the same way.

I've always thought the problem is with the companies here. Now I realised the customers are the problem.

How on earth you all've got this mind set. If I made a mistake the "CUSTOMER SERVICE" are not supposed or expected to help......great. Is it in the blood or you gained this here.

not just go away;

it's more like: khallas, finish, yalla-go

aikon , yeah I think I would love to be a VIP .... do I get better service then?

Just words from a frustrated Qtel customer, we've all faced the crappy customer service system of Qtel before.

britexpat.... I think after 3 years in Qatar I have run out of patience..... I need a vacation or something :(

Wikileaks, I think you misunderstand my complaint !!!

I don't care where you from, all I am saying is , the customer service here sucks .....

And where I am from, they are more helpful and professional about it ..... and I believe , there would be a option of reimbursing me , even if it is my mistake , it is all about customer service ... NOT your fault , or whoever' s fault.....

a lot of companies just reimburse you out of courtesy , keep you happy and coming back .... that is the business moral of the WEST.

Here it is like , ok, sorry can't help ... go away ....

But yeah , never mined, I am not in the West , I have to remember I am in Qatar !!!

westerner ??? so do you want VIP service because you are western?

Thanks, umm-salayum! :)

I think what she meant to say is from where she comes such kind of a mistake could be easily rectified and customer service is better. Has nothing to do with just coz she's a westerner she has to be getting any special treatment. Everyone just chillax.

I doubt whether you would be able to do the same anywhere else..

However, look at it as a lesson learned and a test of patience. The Lord tests us all in different ways ....

I'm in a dilemma now as to should we keep posting on this thread or not. Why are we still posting here i think she's got her answer a long time back.

Dracula.... lolz.... that was too good. had me rolling over in office!

Darcula..... that was funny :P

Wikileaks, yeah , don't you think , that it is a gift to you , where you are from ..... it was giving to by birth ....OR?!

britexpat .... all I wanted is to cancel the transaction , simple as that!Give me a Reimbursement or something like that maybe!!!

But you know what I forgot like lost in space just said, this is Qatar .....!!!!!

lol drac nice one :)

here is my dilemma with my Landlord, my husband wanted to top up my "private area" on the bedroom at Landlord's rented house, by just simply mistake my door number , he went to another neighbor-lady's bedroom !

Bummer !!!

Now what to do, I ask the neighbor-lady , if She could help me , to get my husband back back. Well , turns out she can do nothing, husband is lost, sucks to be me :(

As a westerner that answer is not good enough for me , I mean, you can transfer the husband from one lady to another and such?

So , why can't the Landlord go into the neighbor-lady bedroom and fight her to bring back the husband I lost ?!

If that is not a possibility like the Landlord keep telling me , I think they need to improve his kung-fu skills , so that it becomes a possibility , or am I wrong for thinking like that!?

I mean , I am sure that has happened before to other wifes , that they lost their husbands , the Landlord got the money , but you didn't get a service for it !

What do you think?

Are they simply incapable to help me out here, or the system just sucks like that , and they can't help , or they just don't care , or what's up with that?????

your impute please :)

Read more: http://qatarliving.com/node/1537896#ixzz19xtiLBKe

Sadly, you made a mistake and must suffer the consequences...

If Customer service agents were given the facility to transfer funds between accounts, then the process could be open to abuse.

lost in Space, thank you for the reality check !

the rock , you have a good point there !

it hard to understand the "it would not happen in my country" drivel, sorry to break it to you but you are not in your country, you are in Qatar!

i experienced the same thing that i passed something confidential message to my wife which supposed to send to my girlfriend....

hey wikileaks , when in doubt insult the other person, that helps .... that will make it all the better!

I love you guys, always trying to make things better .....

Like I said before , being a Westerner is by default , nothing I can do about it , a Gods gift ....

Why I am here, Qadrah Allah wa masha allah !!!

have a nice day wikileaks :)

Well over here there is only one King..and we all know who that is :P

isoble

well at least you can see , where I am coming from .....thanks for the input .....

and yes , being from the west makes a difference , the level of professionalism is much better in dealing with ppl in general and in the working field as well..... customer is king .....and such!

don't blame to QTEL... maybe the person who got your credit needs it badly at that time, it's a blessing for him. your credit will refund soon. God has a good plan on that.

~ i was mistakenly handed 50 riyals instead of 10 to a taxi driver and i did not even get the receipt. The following day went to bakala to recharge my QTEL Hala.. the guy gave me a 50 QTEL credit! ~ now you see?

umm-salayum,

from another perspective:

improving the system to enable a reversal may not work out too well here if they don't have the people to handle it. I'm sure if such a function was available on their system, you might as well also anticipate a reversal sometimes when you put credit in yourself (more mistakes). its' best to leave them with less functions :)

Shift to Vodafone.

Sorry your comments cannot be registered. Please press 1 for arabic...2 for english....3 to log off from QL

Rizk, no correction possible , realist mistake after seeing the receipt and of course no credit showed up on my phone!

translator , I don't recall , recharging my phone over a machine in Germany, I always used the Internet option , easy and save , never had a problem there ....

and if you transfer money to the wrong place you can always call the bank and they will without question cancel the transaction ....

I been trying to call the other person for a while now ....

it doesn't ring , only not available at the moment , whatever that means, maybe the number is not being used anymore ?!

Shudd Up !

Rizks you will get Fist to Face from Umm-salayum if you dont stop your timepass comments here. and i will give you kick to base just coz its New Year :)

is it face to face OR

"fist to face".....? :)

Just go to the main office and deal with them face to face.

Sorry to hear about your frustration regarding Qtel.

A word from the wise though, don’t ever admit to being a Westerner on here; you leave yourself wide open to abuse. I have been accused of living in a 'bubble of superiority' lol

Anyway, back to your problem. I presume as your husband used his credit/debit card to pay for the top up; you will eventually have proof on your bank statement that a transaction for QR50 on the date your hubby tried to top up did actually happen. That may help prove you did indeed try to top up and by the fact that top up was not credited to your phone may help and I am presuming Qtel should be able to verify that.

It was bad luck your husband topped up the wrong card. Easy mistake to make by anybody. There does seem to be a fault on the system.

I agree when you say as a Westerner we would not be satisfied with the level of service, in the UK we would get a refund as they would be able to track what happened.

I am sure Qtel could have sorted it out if the right person had been dealing with your complaint.

Good luck.

Did you try using Correction PEn on the machine to change the number and insert the right number ? :(

western-er bashing... let me join

well yes husband is guilty

you know what send him to deal with Q tel

-- but joke aside, Qtel if they have a system to pay this way there must be means to get into it and correct mistakes. and sure this would not be an isolated case or mistyping a number. - honestly can happen to many of us.

anyway:

Qtel is famous in general to try hard and strong with limited success only and we all know that

The machine offers you all the options, including the one you are talking about in the west. You have the option to get a recharge code printed on the transaction receipt, then you can punch it on your phone. In your case, you chose the direct refill, which is prone to mistakes.

Anyways, mistakes do happen, and we do not expect a correction can always be made.

the same situation last month. all i did was to call the guy whom i transferred the money to.

he was a gentleman and he sure did send me my money back.

Out of service or may be the number just does not exist? Did you go to the main branch in Al Saad and file a complaint? Talking to people here and dialing 111 is as good as you wanting to transfer me another 50 riyals i'm low on credit as well :P

translator

In the west , the whole system , of recharging your phone , works different and such mistakes are alimented from the get go ....

simple at that :)

smoke

true , I tried calling the person ,seems like the phone number it out of service.

I have the receipt for the transaction .....

yes, my mistake, I know.

Still, simply canceling the transaction would have been cool , at least helpful for me !

Since you are a westerner, can you confirm if what you want can be actually done in the west? of course not.

Simply, you cannot prove it was a mistake.

Damn mine is a postpaid line or I could give you my number to type next time.

umm-salayum QTel really isn't to be blamed if you look at it this way.

You mistyped the number on a machine, machine does what its programmed to do - no mistake there.

The person that accidentally got the money should have atleast had the courtesy to call back and transfer the credit to your number. But then he might not know who sent him the credit coz you did it through a machine and not through your phone.

Qtel cannot help you even if its a genuine mistake coz from their point of view there is no way to determine if this was a unintentional mistake, unless they investigate into the matter by calling the person who you accidentally sent the credit to which might take days...so ask yourself is the 50 bucks worth is or just take it as a lesson learnt and forget about it. :)

lol! i dint say your husband was a mistake, read it again i said it's your husband's mistake!

can you see the apostrophe?

personal attack in calling my husband a mistake !!!

I don't care about the westerner part, that is just by default that I am Westerner!!!

thanks avatar :P

so no use and you are not the first one to complain.

better get a baseball bat and get that tall bamboo like guy for making mistake.

WHEre is he hidding now

avatar 20 12

so are you ;)

thanks for the tip !

I look into it :S

personal attack? where? the westerner part?

ok why didn't you just CALL the number that you sent the credit to and ask them to send it back?

somwerNdmiddle , look , that wasn't nice ..... I think personal attacks are uncalled for , OK !?

Sorry umm-salayum i am the one who got tat 50 credit which ur husband has sent.

I can forward u the credit, just send me 60 credit and i will send you 50 credit.....:)

I ll send you to ur number 50 just pm me your number . Hey im not that lucky guy who got your balance by your husband mistake.

bond 2010

thanks for all your sarcastic input , always a pleasure talking to you guys :)

thank you , you made my day and so has avatar , thanks guys ....

what would I do without such professionalism !

thank you again, what a fool I am , thank you for letting me know

have a nice day

it's your husband's mistake in the first place.

Absurdity at best!!!

1. How Q-tel will know if you are the 'right' person and not cheating someone else.

2. even if you show receipt, what is the proof you only paid that not the other person whose no is there in receipt?

3. As a westerner means what???

4. you know more or your 50 riyal is more important?

5. or Q-tel should help you reimbursing, for your stupidity, because you are westerner???

... Absurdity at best!!!

wow guys, just like I know you ...... always joking ..... thanks for the help and impute, should have know better :(

I think there is something fundamentally wrong with the work moral / customer service in Doha in general.....

if they don't have it , they will not try to get it for you....

for the most part , I have noticed, the little employ simply don't care , if you get want you need/want ..... it seems like it is not there ambition to care , or to help ..... anyways, this is just another add on to all the lack of helping customers in Doha!!!

I know , where I come from , if we don't have it , we will do what ever it takes to get it for the customer, or a lot of times , they will help you out of courtesy and such .....

we all make silly mistakes you know whether your "western" or "eastern" :D

besides it's New Year, a little bit of charity won't hurt your pocket right?

we do make mistakes but we seldom come to QL, crying foul !

"As a westerner", you should have taken care to feed "right" number.

You did a mistake and blaming Q-tel????

Qtel dont make silly mistakes.

well, thanks guys, you never make mistakes?

like they say shit happens !

why blame the system if your husband made the mistake?