Home Center (Qatar) delivered Mattress and same night when we sleep there is rotten (moist) smell or smell with fungus come out from the bed. We could not sleep whole night. Next day (9-June-2019) we complained about the bed to customer service. Home Center Customer service responded that they will come and investigate first for confirmation. Once they confirm they will take the approval from Manager to replace with new. We do not know when they will replace. 2 or 3 days or.... I proposed them to brim new mattress with investigation team and if the incident been confirmed, they can replaced immediately. Then we will not have more sleepless nights anymore. HOME Center Qatar customer does not really care about customer service. I do not recommend to buy from Home Center
Home Center (Qatar) delivered Mattress and same night when we sleep there is rotten (moist) smell or smell with fungus come out from the bed. We could not sleep whole night. Next day (9-June-2019) we complained about the bed to customer service. Home Center Customer service responded that they will come and investigate first for confirmation. Once they confirm they will take the approval from Manager to replace with new. We do not know when they will replace. 2 or 3 days or.... I proposed them to brim new mattress with investigation team and if the incident been confirmed, they can replaced immediately. Then we will not have more sleepless nights anymore. HOME Center Qatar customer does not really care about customer service. I do not recommend to buy from Home Center