If you buy from jarir or virgin then the service is good My razer megalodon went crazy once and they gave me a new one :P but then i got my logitech G930 which is amazing but alot of glitches and problems. If you gonna buy the tiamat go to virgin they have at almost the same price is razerstore.com and they give warranty so even if 100-200 more is worth it :) tell us if you buy the headset I want to know how it is :P maybe i will also buy it looks amazing